Support Service Operations Specialist - Columbia, MD

Rohde & Schwarz, a global Test and Measurement Communications company, has an opening on the Support Service Operations Specialist team. This is an exciting fulltime opportunity to be a part of a highly energized and fast-paced team responsible for customer support, order management and business operations. Candidates should have strong analytical and critical thinking skills necessary to understand complex business processes and essential for successful problem solving.

Your tasks

• Act as the primary point of contact for the customer for depot, onsite and system service contracts
• Perform quotation and order management functions
• Perform administrative functions to ensure timely completion of complex data reports
• Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
• Support the operations team with logistics functions such as shipping and receiving. This might include equipment pickup from customer sites
• Utilize analytical and problem-solving skills to evaluate business processes and collaborate with team on continual improvement initiatives
• Document processes and work instructions
• Meet key performance indicator (KPI) objectives relevant to the contract sales program
  
  

Your Qualifications

• BA/BS degree or equivalent
• Proven demonstration of self-motivation, organization, customer management and effective communication. Upbeat and enthusiastic attitude with strong interpersonal skills
• SAP or similar ERP software experience a plus
• CRM software experience a plus
• Proficiency in Microsoft Excel
• Logical thinker with excellent problem-solving skills and an aptitude for business data analytics
• Ability to work in a fast-paced, deadline-driven work environment
• Highly adaptable, resilient and view change as an opportunity
• Demonstrate integrity, accountability and have the ability to work on a team.
• Ability to communicate in a clear and concise manner, with a demonstrated passion for excellence for customer satisfaction
• Must be capable of lifting 75lbs
• 20-30% travel mostly local with occasional national/international travel
• In order to be considered, candidates must reside in the US and have valid US work authorization.
  
  

Interested?

We are looking forward to receiving your application!

The total compensation for this position is $59K-$75K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.

Rohde & Schwarz is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.

Our offer

• Flexible working hour models
• Training & continuing education
• Privately owned company
• Promoting innovation
• Long-term & attractive work environment