Service Line Manager - Columbia, MD

The Product Line Manager (PLM) is tasked to manage a team of 4-15 Frontline Employees, which may encompass a variety of different Work Centers, each focused on a different set of technical instruments. PLM’s lead a team comprised of Calibration Specialists, Repair Technicians, and Workload Coordinators (if applicable). They are ultimately responsible for the smooth flow of work through the service center, maintaining appropriate focus on both quality and local KPI’s. PLM’s are expected to effectively lead their team members, with an emphasis on personal and professional development. It is expected that PLM’s are first to champion new ideas and challenges, and set a positive tone by example for the team. Additionally, PLM’s are to maintain a constant focus on Continual Improvement, which includes spearheading new initiatives, managing simple and complex projects, and involve team members in generating new ideas to improve the organization. This position is based out of our North American headquarters facility in Columbia, Maryland.

Your tasks

• Develops and leads a technical service team to achieve best in class service (monitored by organizational key performance indicators) by building a cohesive team environment and working cross functionally to enhance performance.
• Continuously improves processes, procedures, and capabilities as measured by key performance indicators of service quality and timeliness.
• Ensures major and minor organizational changes are received, understood, and properly implemented by assigned team.
• Manages individual and team based projects, both at the team and organizational levels.
• Ensure customers see calibration and repair service as a strong positive feature of Rohde & Schwarz solutions.
• Works with Product Development and Service Sales teams to ensure the Service Center is prepared for new products, product options as well as the expected service volume.
• Provides quality information to development teams for the enhancement of product performance.
• Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency.
• Appropriately delegates duties to team members, ensuring that a collective approach is taken on continuously improving the organization.
• Strategically assigns stretch-tasks and goals to employees with an emphasis on personal and professional development.
• Continually analyze, identify, and set expectations to motivate the team and to achieve objectives and goals through providing feedback and recognition.
• Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change.
• Drive the use of best production practices such as lean manufacturing, visual management, and 5S.
• As part of the Service Leadership Team, continuously develops a culture of accountability both in assigned team and throughout the department.
  
  

Your Qualifications

• Technical or Business Degree or relative work experience
• Knowledge of ISO 9001, ISO 17025, AS9100
• Experience using SAP ERP Tool helpful but not required.
• Detail oriented and able to work in a fast-paced environment
• Experience in team leadership, professional and personal development, and developing/ maintaining internal and external customer relationships.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, Microsoft 365)
• Must work well in a team environment and demonstrate excellent written and verbal communication skills
• In order to be considered, candidates must be US citizens or have valid US work authorization.
  
  

Interested?

We are looking forward to receiving your application!

The total compensation for this position is $94K-$130K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.

We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.

Our offer

• Flexible working hour models
• Training & continuing education
• Privately owned company
• Promoting innovation
• Long-term & attractive work environment