Care Coordinator

Care Coordinator – Emergency Veterinary Hospital (Client Experience & Operations)

Compensation

Base Pay: $24.00 – $30.00 per hour

• $3/hr weekend differential
• $6/hr overnight differential (overnight shifts are extremely unlikely for this role)

Job Type: Full-time or Part-time

Schedule:

• Clinic Hours: Friday–Monday | 24 hours
• Primary shifts are days/evenings; occasional overnights may be required

About Us

Rogue Valley Veterinary Emergency (RVVE) is a privately owned emergency and critical care hospital serving pets and their people throughout Southern Oregon.

We practice transparent, technology-enabled medicine, inviting clients to actively participate in their pet’s diagnosis and treatment. Our Care Coordinators play a critical role in guiding clients through emotionally intense situations with clarity, empathy, and professionalism.

About the Role

The Care Coordinator is a client-facing, high-trust position that serves as a bridge between pet owners and the medical team. This role focuses on communication, coordination, and advocacy—ensuring clients feel informed, supported, and confident throughout their pet’s emergency care experience.

Key Responsibilities

• Guide clients through treatment plans, estimates, consent, and next steps in collaboration with the medical team
• Manage client check-ins, phone and digital communications, billing discussions, and payment processing
• Accurately document client communications, financial agreements, and updates in the medical record
• De-escalate emotionally charged or high-stress situations with professionalism, empathy, and confidence
• Support hospital operations by coordinating patient flow and communication between departments
• Provide administrative and operational support including scheduling assistance, record management, and workflow coordination
• Assist with inventory awareness and basic supply coordination as needed
• Support reputation management efforts, including responding to or routing online reviews, client feedback, and follow-up communications in alignment with clinic standards and assist with social media posting and engagement
• Help maintain a welcoming, organized, and professional front-of-house environment
• Collaborate closely with veterinarians, technicians, and leadership to ensure a seamless client and patient experience

Qualifications

• Prior experience in veterinary medicine, healthcare, hospitality, client advocacy, or high-touch customer service strongly preferred
• Demonstrated ability to manage complex client interactions, including emotionally charged or sensitive situations
• Strong written and verbal communication skills, with the ability to explain information clearly and compassionately
• Experience with administrative and operational support, including scheduling, documentation, and workflow coordination
• Comfort using technology and digital systems, including electronic records, communication platforms, and online tools
• Attention to detail and ability to accurately document client communications and financial information
• Ability to support or participate in reputation management, including professional written responses to client feedback when assigned
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
• Proven ability to work collaboratively across clinical, administrative, and leadership teams
• Professional demeanor with a high level of discretion, empathy, and accountability

Why Join RVVE?

• Competitive compensation with defined shift differentials
• Comprehensive benefits package including medical, dental, vision, pet insurance, 401(k) with match, and life insurance
• Technology-supported workflows to reduce administrative friction
• Meaningful, purpose-driven work supporting pets and their people
• Supportive, collaborative team culture
• Generous PTO and significant employee discounts on veterinary services

How to Apply

Apply directly through really and include a cover letter.

Applications submitted without a cover letter will not be considered.

Your cover letter should include:

• A brief introduction
• A meaningful experience supporting clients or patients during stressful situations
• Your favorite animal

Qualified applicants will be contacted through really within 7 days regarding next steps.

Pay: $24.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance

Application Question(s):

• Are you able to work weekends as part of your regular schedule?
• This role operates in a fast-paced emergency environment. Are you comfortable working in high-stress, emotionally intense situations?
• Briefly describe your experience in a client-facing role that required empathy, professionalism, and problem-solving.
• What experience do you have providing administrative or operational support (e.g., scheduling, documentation, coordination, or workflow support)?
• This role may support client feedback and reputation management. Are you comfortable with professional written communication, including responding to client concerns when guided by leadership?
• What tools or systems have you used to manage client communication or records (e.g., EMRs, scheduling software, CRM tools, messaging platforms)?
• This position pays $24.00–$30.00 per hour, with shift differentials for weekends and overnights (overnight shifts are extremely unlikely). Does this align with your expectations?
• Have you included a cover letter with your application as required?

Work Location: In person

Salary : $24 - $30