What are the responsibilities and job description for the Technology Supervisor position at Rogue Valley Manor?
Overview
Rogue Valley Manor is looking to fill a Technology Supervisor position.
What You’ll Be Doing
You will supervise community technologies and related facility support for systems and services including but not limited to; emergency call systems, security systems, telecommunication systems, computer endpoints, TV, A/V, Wi-Fi and Internet connectivity. You will also assist the PRS IT Department with remote troubleshooting and setup of computer and networking hardware as needed.
How You’ll Do It
Rogue Valley Manor is looking to fill a Technology Supervisor position.
What You’ll Be Doing
You will supervise community technologies and related facility support for systems and services including but not limited to; emergency call systems, security systems, telecommunication systems, computer endpoints, TV, A/V, Wi-Fi and Internet connectivity. You will also assist the PRS IT Department with remote troubleshooting and setup of computer and networking hardware as needed.
How You’ll Do It
- Champion Pacific Retirement Services (PRS) culture by ingraining our Mission (“Empower people to lead meaningful lives as they age.”), Vision (“Shaping a future where aging is embraced as an opportunity to thrive.”) and Core Values (“We Speak Up, We Step Up, We Lift Up, We Team Up”) into all aspects of your role.
- Comply with policies and procedures established by corporate Information Technology.
- Approach all encounters with residents, guests, and co-workers in a gracious, attentive, and courteous manner.
- Embrace the notion that you are employed with the purpose of offering your residents an inviting experience that is happening for them, not a service that is happening to them. Instill this principle into the minds of your team members.
- Manage and supervise all department team members. Organize and schedule team members so that routine work and special projects are completed effectively and efficiently.
- Provide progressive performance management that includes timely team member appraisals, training, coaching, mentoring, and counseling, and support team members so they can be held accountable for abiding by all standardized practices, expectations, policies, and procedures set forth by you, your community, and PRS.
- Monitor and maintain accurate team member timecards for your department and ensure timely submission to Payroll.
- Minimum of 3 years’ experience in IT and/or technical support or a related field.
- Mitel certification or pursuit of the certification once beginning employment.
- CompTIA A certification preferred or pursuit of the certification once beginning employment.
- Previous experience overseeing technology teams, low voltage systems, internet connection systems and hardware/software troubleshooting.
- Knowledge of cyber-security and compliance, IT asset management, technology project management and system deployments.
- Advanced computer skills, including expertise in Microsoft Office and Computerized Maintenance Management Systems (CMMS), and knowledge of internal computer components, networking equipment identification, and computing environment concepts.