What are the responsibilities and job description for the Aftermarket Accessories Manager position at Roger Williams CDJR?
Job Description
The Aftermarket Accessories Manager at Roger Williams CDJR is responsible for overseeing all operations of the dealership’s accessories department, serving both retail customers and internal dealership departments. This role manages the sales, ordering, scheduling, and installation coordination of accessories for all makes and models, ensuring every job is completed efficiently, on time, and to the dealership’s quality standards.
The Accessories Manager will work closely with the sales department, service department, collision center, and outside vendors to deliver customized vehicle upgrades and accessory packages. This position requires strong organization, communication, and accountability to ensure jobs stay on schedule and customers receive a seamless experience.
Key Responsibilities
Accessory Sales & Customer Support
- Assist retail and dealership customers with selecting and purchasing vehicle accessories for all makes and models
- Provide expert recommendations on products such as lift kits, wheels, tires, lighting, bed covers, electronics, appearance upgrades, and specialty accessories
- Prepare detailed quotes and accessory packages for new and used vehicle sales
Order Management & Payments
- Ensure all accessory orders and installation jobs are properly documented and scheduled
- Confirm customer payments or deposits are collected in advance prior to ordering parts or scheduling installations
- Maintain accurate records of orders, invoices, and work performed
Scheduling & Installation Coordination
- Schedule installations with dealership technicians or approved outside vendors
- Monitor all jobs to ensure they are completed on time and meet promised delivery dates
- Communicate proactively with customers and internal departments regarding job status and completion timelines
Internal Dealership Support
- Work closely with Sales, Service, and Collision Center teams to support accessory needs for new deliveries, reconditioning, and repairs
- Coordinate accessory upgrades that enhance vehicle value and customer satisfaction
Inventory & Vendor Management
- Order accessories and manage inventory levels to support customer demand
- Maintain relationships with vendors and suppliers to secure competitive pricing and product availability
- Ensure accessories and installation components are available when needed to prevent delays
Department Organization & Growth
- Maintain organized workflow from quote → order → payment → installation → completion
- Keep accessory displays and promotional materials updated in showroom areas
- Identify opportunities to expand accessory offerings and increase department revenue
Qualifications
- Experience in automotive parts, accessories, service, or dealership operations preferred
- Strong organizational skills and ability to manage multiple jobs simultaneously
- Excellent communication and customer service abilities
- Knowledge of aftermarket accessories and installation processes is a plus
- Ability to ensure accountability with vendors, technicians, and customers
Key Success Factors
- Jobs scheduled and completed on time
- Payments secured in advance before parts are ordered
- Strong communication with customers and internal departments
- Organized workflow and accurate order tracking
- Growth of the Jackalope Accessories Department
Join us as an Aftermarket Accessories Manager where your energy fuels our growth! Bring your expertise in retail sales management combined with your passion for delivering outstanding customer experiences. Together we’ll create an engaging shopping environment that keeps customers coming back!
Pay: $85,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $85,000 - $100,000