Customer Service Representative - Onsite

At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise:

Nice People. Great Service.

And that experience begins the moment the phone rings.

The Big Task

We’re looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.

Key Sub Tasks

• Convert incoming client requests into booked service appointments
• Respond to client requests via phone, text and email, resolving issues and promoting the brand.
• Collaborate with field and office teams to create seamless service experiences
• Participate in training to boost booked calls
• Maintain and update client database with complete and accurate information
• Make outbound calls
• Be available for On-Call duties
  
  

Who You Are

• Highly motivated – friendly, composed, and confident on the phone
• Detail-oriented, organized, and able to handle multiple priorities
• A problem solver with analytical skills
• A great communicator with strong verbal and written communication skills
• IT competent: proficient with computer and phone systems
• High school education or equivalent
• Two years’ proven track record in customer service, preferred
  
  

What We Offer

• A career with purpose and growth in a respected, family-owned business
• A supportive team that takes pride in helping clients and each other
• Leadership that values your voice, your time, and your future
• A culture where Nice People deliver Great Service – and it starts with you
  
  

Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:

• Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
• Time Off: Paid Vacation, Holidays, Parental Leave
• Financial: 401(k) match
• Growth: Tuition reimbursement, career development
• Perks: Product discounts and more
  
  

Join the team where your voice matters and your work makes a difference.

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