What are the responsibilities and job description for the Membership and Operations Specialist position at ROCS Grad Staffing?
Why You Want to Work Here:
This role supports the execution of membership initiatives and operational projects for a mission-driven organization. The Membership & Operations Specialist will manage projects, support member engagement and retention efforts, and coordinate volunteer and council activities. This individual will play a key role in ensuring projects align with strategic goals while delivering a high-quality member experience.
- Fully Remote (Must be able to travel to conferences and clients on occasion)
- Must live in DMV Area
Key Responsibilities:
Project Management & Execution
- Develop and manage project plans aligned with organizational goals using Smartsheet or similar tools
- Lead project kick-off and planning meetings to define objectives, timelines, and deliverables
- Track progress and ensure projects remain on schedule
- Partner with leadership to ensure alignment with strategic initiatives
Project Evaluation & Continuous Improvement
- Measure project outcomes using internal data, surveys, and stakeholder feedback
- Adjust project plans based on performance and insights
- Apply learnings from current initiatives to improve future projects
Membership Engagement & Growth
- Support recruitment initiatives to attract new members
- Continuously refine strategies to increase member engagement across programs and services
- Manage the membership renewal process to achieve target retention rates
- Serve as staff liaison to membership councils and assigned committees
Volunteer & Council Coordination
- Manage onboarding and renewal processes for volunteers
- Provide training and ongoing support to council chairs and members
- Ensure completion of required documentation and compliance with expectations
- Track participation and maintain accurate records of engagement
- Assist with updates to council structures and responsibilities
Society & Program Support
- Support membership engagement and retention efforts for affiliated societies
- Coordinate volunteer processes and project execution for society initiatives
- Assist with ongoing program needs and special projects
Qualifications
- 2–4 years of experience in membership services, project management, or a related field
- Experience managing multiple projects and priorities simultaneously
- Proficiency in Smartsheet or similar project management software
- Strong skills in Microsoft Office Suite
- Excellent written and verbal communication skills
- Strong organizational and interpersonal abilities
- Ability to think proactively and solve problems creatively
- High attention to detail and ability to meet deadlines
- Team-oriented mindset with a strong “can-do” attitude
Preferred
- Experience working within an association or nonprofit environment
- Familiarity with Novi Association Management System (AMS)
- Exposure to Traction/EOS operating system
Salary : $50,000 - $67,500