What are the responsibilities and job description for the Customer Care Professional - English and Spanish Required position at ROCS Grad Staffing?
Job Description
We are seeking a highly organized and customer-focused Clerical Assistant to join our team at ROCS Grad Staffing. This is a great opportunity for an individual looking to gain experience in the insurance industry and develop their skills in customer service.
Key Responsibilities
- Respond to client calls and emails, addressing their concerns and providing solutions.
- Process client transactions, including payments and document preparation.
- Collaborate with the receptionist to ensure seamless day-to-day operations.
- Maintain accurate account files, including scanning, copying, and purging of files.
Requirements
- Demonstrated organizational skills, with strong verbal and written communication abilities.
- Proficient in Microsoft Office and agency systems.
- Bilingual in English and Spanish, with the ability to communicate effectively with clients.
- Positive and friendly demeanor, with a strong focus on customer satisfaction.
