What are the responsibilities and job description for the Store Manager position at Rocky's Ace Hardware?
Position Summary:
This position is responsible for the daily retail operations & merchandising of the store including assigning and overseeing the completion of tasks and responsibilities delegated to the store team. This position will insure that all team members are delivering Helpful Customer Service to every customer.
Essential Duties:
- Analyze changes that affect the store’s operation and goals. Make necessary changes and adjustments to meet and or beat expectations.
- Direct the retail operations of the store within company guidelines
- Establish department and store sales goals
- Overall responsibility for store safety and security. Safeguarding both assets and consistently working toward and maintaining a safe environment for customers and employees
- Oversee payroll to ensure store meets goals.
- Report maintenance and safety issues as they arise.
- Maintain an accurate inventory, with minimal shrink.
- Hire and train employees to insure maximum efficiency and productivity in all departments
- Train employees to develop and maximize their talents
- Supervision of Assistant Store Manager(s) and Key Holder(s)
- Supervise store team to insure optimum performance and customer service
- Oversee scheduling of all departments and staff, promotions, transfers and terminations as needed
- Oversee vacations, holiday and sick leave schedules
- Resolve employee conflicts, report any harassment, EEO, or other discrimination issues to DM and HR immediately
- Schedule and Conduct monthly store meetings
- Complete annual performance reviews for store team in a timely and accurate manner
- Work with Merchandising team regarding price and margin maintenance and current price inventory levels
- Create in store traffic building campaigns
- Adjust personnel and inventory as needed to prepare for advertising and promotional campaigns
- Oversee inventory shipment and receiving
- Supervise merchandise displays for maximum sales efficiency
- Maintain store appearance and equipment to insure maximum sales efficiency
- Oversee all daily and weekly company checklists (daily opening and closing, game changers, weekly safety checklists, and forklift safety checklists) to ensure they are completed.
- Maintain good contact with suppliers as needed
- Resolve customer claims and complaints in a manner that is timely, courteous and discreet
- Authorize refunds in a manner that is consistent with company policy
- Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
- Attend management and training meeting and conventions as needed
- Participate in local civic affairs
- Delegate maintenance of defective merchandise claims
- Maintain safe opening and closing procedures
Other responsibilities as assigned by District Manager.
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