Field Trainer

Company Description

Rocky’s Ace Hardware is a family-owned business with over 100 years of experience serving local communities. Founded in 1926, the company has grown from a single neighborhood store in Springfield, Massachusetts, to become one of the country's largest Ace Hardware dealers with soon to be 52 locations across nine states. Rocky's has maintained its friendly, neighborhood store identity while offering high-quality products and expert customer service. As a proud member of the Ace Hardware Co-op, Rocky’s combines the benefits of local ownership with the efficiencies of a national chain. The company continues to innovate and expand under the leadership of the fourth generation of the Falcone family.

Role Description

The Field Trainer will be responsible for designing, implementing, and delivering training programs for Rocky’s Ace Hardware team members. Key responsibilities include assessing training needs, creating instructional materials, conducting workshops, and coaching staff to enhance their knowledge and skills. The Field Trainer will play a pivotal role in improving employee performance and ensuring an exceptional customer experience across all store locations.

Qualifications

• Strong training and coaching skills; experience in developing and delivering effective training programs
• Excellent communication and presentation abilities to engage and motivate diverse learner groups
• Understanding of retail operations, customer service, and inventory management processes
• Project management skills to plan and execute training initiatives efficiently
• Proficiency in using technology and tools for creating training materials and conducting virtual or in-person training
• Problem-solving and organizational skills to adapt training strategies based on team feedback and store needs
• Prior experience in a retail or hardware environment is a plus
• Bachelor’s degree in Education, Business Administration, Human Resources, or a related field preferred