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RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

• Schedules and coordinates internal and external clinic appointments to include but not limited to: Rocky Mountain Health Care Services (RMHCS) clinic, clinic assessments, PT/OT, dental, dermatology, orthotic, vision clinic, and other contracted providers appointments
• Collaborates with specialists and required RMHCS disciplines to ensure appropriate treatment plan coordination
• Calls to participants, MDPOA, Facilities and CareCom’s when making clinic and outside appointments
• Coordinates scheduled appointments with the transportation department
• Documents all incoming and outgoing calls in the participants’ chart
• Enters data into the Electronic Medical Record (i.e., scheduling, verification of services, etc.).
• Assists in the care and maintenance of department equipment and supplies
• Completes all other duties as assigned

ORGANIZATIONAL (CORE RATING FACTORS):

• Demonstrates support of the Company’s Mission, Vision and Core Values
• Provides Exceptional Customer Service
• Ensures discretion with confidential information in accordance with HIPAA guidelines
• Supports a collaborative work environment including courteous, helpful and professional behavior
• Embraces Organizational Excellence through practicing individual time management, efficiency and effectiveness and participating in continuous improvement efforts
• Adheres to and supports all Company policies and procedures
• Supports and practices safe work habits in accordance with policies and procedures
• Brings ideas, problems and concerns forward and participates in resolution and implementation
• Participates in and completes regulatory compliance trainings within the prescribed deadlines
• Attends required meetings
• Maintains skills and knowledge required including written and verbal communication, best practices for industry standards, and computer competency

• High school diploma or GED equivalent
• 2 years of office related experience
• 1-year experience working with the frail or elderly preferred
• Electronic medical records experience preferred
• Knowledge of medical terminology preferred
• Knowledge of standard medical office practices and procedures including filing, record keeping, and the use of standard office equipment such as computer and copy reproduction equipment
• Computer proficiency in office software and procedures with ability to maintain accurate records, compile data, and prepare reports.
• Good organizational skills, with the ability to be flexible and demonstrate initiative

We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time,part-time,or PRN/casual), job grade and length of service.