What are the responsibilities and job description for the Senior Customer Service Representative position at Rocky Mountain Air Solutions?
Join Our Team as a Senior Customer Service Representative
At Rocky Mountain Air Solutions, we make life better – for our customers and for each other. We don’t just fill orders—we fuel industries and build lasting relationships. We’re looking for driven, dependable individuals to join our customer service team across Colorado, Utah, Wyoming, and Nebraska. If you thrive in a fast-paced environment, enjoy solving problems and working with people, and want to grow with a company that values your contributions, this is your opportunity.
Key Responsibilities
- Drive technical, industrial sales through inside sales activities. This includes assisting customers with their accounts (renewing contracts, inputting orders, quote creation, taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.)
- Troubleshoot complex issues with customer processes/needs
- Complete warehouse-related activities such as cycle counting, shipping and receiving of product
- Support the customers obtaining their needed products via logistical support for your branch driver and sometimes back-up delivery driving
Why You'll Love It Here
At Rocky Mountain Air Solutions, we believe in empowering our team and providing opportunities for growth and development. Here’s what you can expect:
- Collaborative Culture: You’ll join a supportive team that values professionalism, accuracy, and collaboration.
- Hands-On Learning: We’ll train you on everything from industrial gases to welding equipment—no prior experience required.
- Career Growth: Our rotational training program sets you up for long-term success, including obtaining your CDL B with HAZMAT endorsement.
- Meaningful Work: You’ll help customers solve real problems and keep essential industries running smoothly.
What We're Looking For:
- A bachelor’s degree
- 2 years in an industrial distribution customer service/inside sales environment (compressed gas experience preferred)
- Strong attention to detail and problem-solving skills
- A team player who can also work independently
- Physical ability to move gas cylinders and 60 lb. boxes
- A valid driver’s license with a clean record
The Logistics
- Monday–Friday daytime hours. Saturday mornings (Denver and Casper locations only)
- On-call rotation with minimal after-hours demand
- Travel to other branches during your first year of training (expenses covered)
Compensation & Benefits
- Starting pay: $28–30/hour (based on experience)
- Medical, dental, life, and long-term disability insurance
- 401K quarterly profit sharing
- Paid holidays, vacation, and sick time
Salary : $28 - $30