What are the responsibilities and job description for the Tenant Coordinator - Rockhill position at Rockpoint Group/Rockhill Management?
Firm Overview
Rockhill Management, L.L.C. (“Rockhill”), an affiliate of Rockpoint, is a dedicated property services management company that serves commercial and residential properties in select markets throughout the United States. Rockhill employs a responsive, tailored approach to property and relationship management in order to deliver customized service, premium amenities, and intentional communities across Rockpoint’s portfolio. Since inception, Rockhill has provided property management, project management, and other services to properties representing approximately 57.8 million square feet.
Position Overview
Rockhill is hiring a Tenant Coordinator to support the General Manager/Property Manager in managing the property, including building operations, financial activities and amenity related items. Provide superior service to tenants and property owners.
Essential Duties and Responsibilities:
• Act as the first point of contact for the management office
• Answer and direct all calls coming into the management office’s main line
• Provide direct administrative support to management staff, engineering, security, and janitorial teams including ordering supplies, maintaining files, producing and distributing forms, etc.
• Oversee and calculate tenant billings including utilities, work orders, purchases, and miscellaneous service requests
• Assist with scheduling and contracting vendor work throughout the building, accurately communicating impacts to tenants
• Support building, tenant, and outside user group events, coordinating with vendors and facilitating room setups, catering orders, and other event details.
• Prepare and review monthly rent statements for accuracy
• Ensure all invoices for the property are coded and processed
• Communicate with building tenants and vendors
• Maintain online work order and visitor entry software
• Coordinate tenant move-ins and move outs, including loading dock and freight reservations
• Maintain proper documentation for Certificates of Insurance for both tenants and vendors
• Review tenant requests daily, working with building staff to resolve issues in a timely manner
• Conduct facility inspections within the property
• Additional related duties as needed
Required Skills:
• Excellent written and oral communication skills
• Ability to use discretion and a high level of professionalism
• Critical thinking
• Accustomed to high-pressured environments
• Customer service oriented
• Must possess superb organizational skills with the ability to multi-task and prioritize duties
Qualifications:
• Bachelor’s Degree preferred
• Experience in commercial real estate/property management or event planning preferred
Location:
• Boston, MA (onsite)
Rockhill Management, L.L.C is an equal employment opportunity employer. All employment decisions and personnel actions at Rockhill are administered without regard to race, color, religion, creed, national origin, ancestry, gender, age, disability, sexual orientation, gender identity and expression, genetic information, veteran status, military service, or any other category or class protected by federal, state, or local laws. Rockhill is committed to diversity in its most inclusive sense.