What are the responsibilities and job description for the Learning and Development Specialist position at Rockland Federal Credit?
The Learning & Development Specialist develops and facilitates high-quality training content that equips credit union employees with the knowledge, skills, and behaviors necessary to ensure a performance excellence culture. This role blends clear, engaging writing with adult-learning principles to design and deliver training that is accurate, accessible, and aligned with credit union culture and brand standards.Key Responsibilities Instructional DesignDevelop end-to-end learning solutions including eLearning modules, instructor-led training (ILT), virtual instructor-led training (vILT), job aids, quick reference guides, microlearning, and interactive scenarios.Apply adult learning theory, instructional design models (ADDIE, SAM), and accessibility best practices to all training materials.Build eLearning using tools such as Articulate Storyline/Rise, Adobe Captivate, or similar platforms.Use design tools (Canva, Adobe, Figma, or similar) to create visuals that support learning.Utilize the LMS (Cornerstone, Docebo, Absorb, or similar) to structure courses, schedule sessions, track completions, and monitor analytics.Training FacilitationFacilitate engaging ILT and vILT sessions for new hires, systems training, compliance, member experience, operations, and other organizational training needs.Adapt facilitation style to accommodate diverse learning styles and experience levels.Lead discussions, demonstrations, hands-on practice, role plays, and scenario-based activities to reinforce learning.Evaluate learner progress and partner with leaders to support post-training development or remediation as needed.Writing & Content DevelopmentWrite clear, engaging, and accurate content that simplifies complex credit union products, systems, policies, and procedures.Ensure all instructional content supports compliance requirements (e.g., Bank Secrecy Act, Reg CC, Reg E, lending regulations) and aligns with organizational tone and brand.Partner with SMEs, trainers, and operational leaders to gather content and validate accuracy.Manage multiple projects simultaneously, meeting deadlines while maintaining high quality.Maintain version control and documentation for regulatory and audit readiness.Qualifications3 years of instructional design, content development, or training facilitation experience.Proven experience developing and/or facilitating training for complex or regulated environments (financial services preferred).Proficiency with eLearning authoring tools and visual design software.Knowledge of adult learning theory and instructional design best practices.Bachelor’s degree in Instructional Design, Communications, Education, Organizational Development, or related field; or equivalent experience, preferred.Ability to create simple animations, infographics, or multimedia assets.Knowledge of SCORM/AICC standards and LMS architecture.Benefits:RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.In alignment with our commitment to pay transparency, we're pleased to share that the base salary range for this position is $74,500 - $93,500, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary : $74,500 - $93,500