Clinical Systems Support and Training Specialist

Welcome to the commerce center of Southern New Hampshire! Here at Rockingham County, NH, we service our local community through efforts at our County Attorney’s Office, Registry of Deeds, Sheriff’s Office, Department of Corrections, Human Resources, Finance Office, Nursing Home, Assisted Living Community, and Facilities Operations. We believe in empowering and challenging our team members through opportunities of growth, education, and wellness initiatives. Our team is driven by our mission of serving our community. Be a part of the bigger picture, work alongside industry professionals, enjoy fantastic benefits generous paid time off, and discover the Rockingham County difference.

SCOPE OF POSITION:
Effective July 1, 2026! The Clinical Systems Support Specialist provides technical, operational, and administrative support to ensure the functionality, integrity, and efficiency of the resident electronic medical records system at Rockingham County Rehabilitation and Nursing Center. This role oversees the daily administration and maintenance of clinical and administrative software systems, supports end users through troubleshooting and training, and collaborates with vendors, IT, and interdisciplinary departments to support effective operations, data integrity, regulatory compliance, and quality resident care outcomes throughout the facility.

A DAY IN THE LIFE

We are committed to providing preventative and restorative care to all residents and clients here at Rockingham County. We want our residents to feel safe, comfortable, and supported in all aspects of their lives to include not only physical, but also emotional, social, spiritual, environmental, and intellectual well-being. The Clinical Systems Support Specialist plays an important role in supporting this mission through the management, support, and optimization of clinical and administrative software systems throughout the organization. This role administers Long Term Care clinical software programs, provides technical support to end users, troubleshoots system issues, coordinates software updates and implementations, and assists with process improvements to support workflow efficiency and regulatory compliance. Working collaboratively with vendors, the IT department, and interdisciplinary teams, the Clinical Systems Support Specialist helps ensure accurate system functionality, supports onboarding and user access management, maintains data integrity and confidentiality standards, and contributes to audit readiness and operational effectiveness. Responsibilities include developing instructional materials, delivering individualized and group software training programs, providing ongoing user education and support, and serving as a subject matter expert for clinical software applications and technology. Additional responsibilities include assisting with technical documentation, coordinating technology-related needs with vendors and IT, supporting website and social media updates, assisting with the LTC monthly newsletter, and maintaining procedure manuals to support consistency and compliance. This role responds to user inquiries in a timely manner, promotes quality customer service, stays informed of technology and software updates, and supports emergency response efforts in accordance with facility protocols. Must be able to work hours as scheduled based on the requirements of the position and department.

REQUIRED EDUCATION AND EXPERIENCE

• High School diploma or General Education Degree (GED); and

• Associate’s degree in IT field or certifications preferred; and
• 2-4 years related IT software and/or health care field experience, or
• Equivalent combination of education and experience may be considered.

Rockingham County offers a complete benefits package including: health, dental, vision, life insurance, short-term disability and optional long-term disability. Employees working 35 hours or more per week will be enrolled in the New Hampshire Retirement System (pension plan). Go to www.nhrs.org for more information.

For complete benefit information:
Rockingham County Benefit Guide (Download PDF reader)

Additional Benefits Include:

• Paid Time Off (22.13 days accrued each year)*
• 11-12 Paid Holidays*
• $150/Year Uniform Stipend**
• Shift Pick Up Bonuses**
• Short Staff Pay**
• 100% Paid Short Term Disability***
• 100% Paid Life Insurance ($25,000) and AD&D Insurance ($25,000)
• Optional Long Term Disability***
• Optional Deferred Compensation 457B Retirement Plans
• Tuition Reimbursement ($4,000 annually following one year of benefits-eligible employment)
• Employee Assistance Program
• Employee Discount Website
• On-Site Gym, Staff Dining/Cafeteria, and Quiet Room w/ Massage Chair

• Pro-rated for part-time employees