System Support Specialist

United Support Services, Inc., founded in 2003, is an innovative engineering and technology business headquartered in San Diego, CA. We have an exciting new opportunity and are adding to our berthing and messing maintenance team. As a System Support Specialist for our facility on the Portsmouth Naval Shipyard in Kittery, Maine you will be responsible for providing troubleshooting assistance and problem resolution for workstations to include printers, desk phones, and company provided mobile phone questions in a variety of environments. Such assistance and resolution are provided for personal computers, mini/mainframe computers, client servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages. USS offers competitive salaries and excellent benefits! Military Veterans highly encouraged to apply

Duties and Responsibilities
• Represents the Information Technology team when interacting with our customer and workforce
• Provides support for all Information Technology products and services
• Answers questions, troubleshooting assistance, problem resolution, teaching or instructing others regarding software or hardware functionality, and communication policy
• Determines the most effective manner to resolve personnel’s technical issue
• Engages in research and in-depth troubleshooting to resolve technical issues
• Consults with full-time staff when necessary
• Resolves support related issues independently but may escalate complex and/or high priority problems to the appropriate Information Technology team members for resolution
• Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up
• Provides assistance with personal computers, mini/mainframe computers, client servers, LANs, WANs, and web pages
• Per contract requirements, must be able to respond to urgent calls outside of regular working hours
• Other duties as assigned

Required Experience:
• Possessing a valid and active Common Access Card (CAC), which is required by the U.S. Navy, at all times during the period of employment
• Associate’s degree in computer science, Engineering, or related discipline
• Minimum 1 year experience providing workstation support for 500 users required
• Ability to provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed
• Ability to learn quickly and work independently
• Experience with Windows 7 & 10 Workstations
• Experience with hardware repair (break-fix) and configuration/installation
• Experience in Wireless network support
• Knowledge of LAN/WAN networking
• Knowledge of Microsoft Office Suite, MS Windows Server 2008 and above, Active Directory & related software
• Knowledge of Windows 7/10, Office 2010 and above and various other applications for installation and support
• Knowledge of Administrative skills for Windows 7/10, Microsoft Office, Sophos Antivirus
• Knowledge of Ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support
• Excellent customer service/problem-solving skills
• Excellent communication skills both verbal and written

Preferred Qualifications:
• Active DOD security clearance
• MCSE/MCSA certification
• Certifications: Microsoft MTA, CompTIA A , Network , Security
• Experience with SMS, Active Directory and/or Group Policy
• Previous experience supporting a large call center environment
• Experience in a Tier 1/Tier 2 Help Desk or call center

The physical job requirement involves, but is not limited to, walking, reaching, bending-over, concentration in the presence of noise, lifting items up to 50 lbs., and traversing narrow passageways, climbing ladders/stairs, and operating in confined spaces onboard naval vessels and barges and in buildings.

United Support Services, Inc., is proud to be an Equal Employment Opportunity and affirmative action employer.