Returns Specialist

Returns Department Lead

At Rocket Shippers, we're fulfillment experts, so you don't have to be. As a division of Pride Global, a certified minority-owned company, we offer the power and stability of a large corporation, with the flexibility and personal touch of a small business. Our complete ecommerce fulfillment solutions include comprehensive integration, storage, packaging, and shipping for your company. So, you can stop stressing about logistics and focus on reducing costs, increasing revenue, and growing your business. Technology forward fulfillment solution, helping small to medium sized businesses streamline their e-commerce presence.

The Department Lead, reporting to the Warehouse Manager, will manage and oversee inventory control and inbound receiving activities for their assigned area(s)/account(s), ensuring inventory accuracy, efficient receiving processes, and strong warehouse productivity. The Lead will plan, organize, supervise, and participate in daily inbound and inventory operations. You’ll be responsible for being the subject matter expert for the accounts you oversee and for driving daily goals and objectives in accordance with account-specific SLA routing guides and company SOPs.

Responsibilities

• Actively lead morning huddles and stretches; effectively communicate daily inbound and inventory goals, building updates, and company-wide information
• Set the tone for a safety-first, accuracy-driven inventory and receiving operation
• Oversee daily receiving operations, ensuring inbound shipments are processed accurately and on time
• Ensure proper system receipts, putaway execution, and location accuracy within the WMS
• Maintain physical inventory accuracy at defined company standards through cycle counts, audits, and reconciliations
• Investigate and resolve inventory discrepancies, shortages, and overages in a timely manner
• Responsible for adhering to and meeting daily department goals in safety, sanitation, productivity, and quality
• Complete day-to-day tasks relative to associate/temporary staff schedules, time, and attendance
• Lead the team workflow for assigned inbound and inventory functions
• Make recommendations for staffing adjustments based on inbound volume and workload
• Ensure associates are properly trained on receiving, putaway, and inventory SOPs; conduct and document method observations
• Partner with other leads to balance labor and ensure efficient shift operations using WMS, time clock, daily planner, and reporting tools
• Ensure all required documentation and system transactions are completed accurately and timely
• Proactively identify and lead continuous improvement initiatives related to inventory accuracy and receiving efficiency
• Assess warehouse areas to ensure they remain neat, secure, safe, and well organized
• Ensure proper shift handoff and prepare next-day plans for inbound workload, equipment, and labor

Qualifications

• 1–3 years of Lead experience working in a 3PL, supply chain, or warehouse environment, preferably supporting inventory control or receiving
• Hands-on experience with inbound receiving, putaway, and inventory accuracy processes
• Strong working knowledge of WMS and inventory management systems preferred
• Experience with wholesale compliance and routing guidelines to Amazon and other retailers is a plus
• Working knowledge of Microsoft business applications such as Excel, Slack, and Asana preferred
• Proven ability to balance competing priorities, complex situations, and tight deadlines
• Strong organizational skills and high attention to detail
• High school diploma/GED required; some college experience preferred
• Powered industrial equipment experience preferred
• Strong working knowledge of warehouse operations, policies, and procedures
• Ability to read, write, and communicate in English (Bilingual Spanish/English preferred)
• Must be able to interpret safety rules, operating instructions, and procedure manuals
• Strong math skills including whole numbers, fractions, and decimals
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to drive results through others in a fast-paced environment

Important Details

• Monday to Friday
• 9:00am – 5:30pm
• Onsite in our Allentown, PA facility
• $18.00-$22.00/hour