What are the responsibilities and job description for the Senior Systems Engineer position at Rocket Limited Partnership?
As a Senior Systems Engineer, you’ll be responsible for building and integrating server infrastructure as well as ensuring the stability, integrity, and efficient operation of the information systems that support core organizational functions. Rocket Enterprise Technology provides the infrastructure, tools, and support that keep Rocket running efficiently. Our Infrastructure and Data Systems team manages core systems like networking, VPN, storage, databases, and cloud infrastructure to ensure stability and security. The Team Member Experience team supports collaboration tools, endpoint management, telecom services, and technology support to help team members stay productive. Software Services focuses on data management, digital operations, HR integrations, and service platforms like ServiceNow. The Technology Architecture and Governance team ensures alignment across IT systems through enterprise and platform architecture, as well as IT service management. Together, we maintain and improve the technology that supports Rocket’s daily operations. About the Role Implementation, monitoring, and maintaining infrastructure on premises and in the cloud; systems include Exchange, Email Security, Active Directory, Entra ID (Azure Active Directory), and PKI Ensure all infrastructure components meet proper performance and capacity standards (scalability) Utilize enterprise tools to manage, monitor and secure large enterprise data center environments Provide technical expertise and support for troubleshooting and resolving issues related to Exchange, Email Security, Active Directory, Entra ID (AzureActive Directory), and PKI Troubleshoot server and network-related problems and quickly resolve issues Seek out automation opportunities to build consistency and quality with speed Research and implement new technologies Provide tier 3 support for Help Desk/Desktop personnel Participate in an on-call rotation and respond to after-hours escalations Troubleshoot production issues and analyze failures to minimize outages and interruptions Conduct training and knowledge sharing sessions to educate IT teams and end-users on new cloud- Exchange, Email Security, Active Directory, Entra ID (Azure Active Directory), and PKI Stay current with industry trends and best practices related to Exchange, Entra ID, Active Directory, Microsoft 365 Collaborate with vendors and external partners as needed to support migration and ongoing operations About You Bachelor’s degree in computer science or similar technical subjects or at least 3 years of related work experience Proficiency in scripting languages (eg, PowerShell) for automation and configuration management tasks Expertise in designing, implementing, and managing Exchange, Entra ID, M365 Global Administration, Active Directory, and PKI services Working knowledge of GPOs, AD Sites, Replication Topology, and native AD troubleshooting tools Proven experience with server class hardware and Windows server operating systems Proficiency with enterprise-level administration of network services such as DNS, TCP/IP, DHCP and troubleshooting Experience with integration of applications with Active Directory via LDAP and Kerberos for authentication and authorization Experience with identity federation, single sign-on (SSO), and multi-factor authentication (MFA) solutions Ability to participate in deep architectural discussions to ensure solutions are designed for successful deployment, security, and high availability Experience with designing and maintaining the customer-facing and corporate data center technologies Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment Experience with taking projects from initial concept through planning and implementation Technical certifications (MTA, MCSA, MCITP, MCSE, AZ900 etc.) Comfort with mentoring systems engineers on technology or skills for which you're the subject matter expert Ability to architect, design and implement a system fully from concept to implementation What You’ll Get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. About Us Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com. As part of the ecosystem of Rocket® we transform talented candidates into passionate team members who thrive in our world of opportunities. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.
