What are the responsibilities and job description for the Front Desk Associate position at Rocket City Pediatrics?
About Us:
Rocket City Pediatrics is a patient-centered pediatric practice dedicated to providing comprehensive, compassionate care for children from birth through adolescence. We combine high-quality medical care with a supportive, family-focused environment. Our team values professionalism, teamwork, and a commitment to helping every child thrive.
Job Summary:
We are seeking a friendly, organized, and proactive Front Desk Representative to serve as the first point of contact for our patients and their families. The ideal candidate thrives in a fast-paced healthcare environment, excels at multitasking, and takes pride in providing exceptional customer service.
Key Responsibilities:
- Greet and check in patients and families in a warm, professional manner
- Answer phones, schedule appointments, and manage appointment reminders
- Verify patient insurance and collect copays or outstanding balances
- Maintain accurate patient records in our electronic health record (EHR) system
- Assist with patient intake forms, consents, and other administrative documentation
- Support billing staff by collecting and processing payments and submitting accurate documentation
- Coordinate communication between families, clinical staff, and providers
- Help maintain a clean, organized, and welcoming front office environment
- Adhere to HIPAA and privacy regulations at all times
Qualifications:
- Previous experience in Medical Billing preferred
- High school diploma or equivalent required; associate’s degree or higher preferred
- Previous experience in a medical office or customer service role strongly preferred
- Proficient in computer systems, with experience in EHR or scheduling software a plus. Pay will reflect candidate's relevant experience
- Strong organizational, communication, and interpersonal skills
- Ability to multitask efficiently and remain calm under pressure
- Professional demeanor with a positive, team-oriented attitude
Why Join Rocket City Pediatrics?
- Supportive, collaborative team environment
- Opportunities for professional growth and development
- Make a real difference in the lives of children and families
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Paid time off
Experience:
- Medical Office: 1 year (Preferred)
- Working with children: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Huntsville, AL 35801 (Required)
Work Location: In person
Salary : $18