Plumbing & Heating - Dispatcher/Front Desk Receptionist

Plumbing & Heating - Dispatcher / Front Desk Receptionist

Company Background
At Rock Solid Plumbing and Heating, we hire only the best and brightest to ensure our customers feel safe, secure and receive the best service Alaska has to offer. “Keeping Alaskan Homes Happy and Warm”, Rock Solid serves Eagle River, Peters Creek, Palmer, Wasilla, Big Lake and Anchorage.

Position
Full time Dispatcher will work directly with our office staff and service team.

Responsibilities & Duties

• Manage incoming service calls/emails/chats
• Dispatch & schedule techs
• Support techs with tools needed to service clients
• Maintain Service Fusion log (create and follow up on jobs)
• Parts follow-ups & research
• Create & edit T&M contracts
• Create estimates & document change orders for quoted work
• Service agreements and renewals reporting
• Create & maintain systems for warranty registrations and call logs
• Maintain & order office supplies
• Renew vehicle tags and contractor/business licenses
• HR tracking including new hire paperwork, track vacation time, payroll
• Clean shop (trash/floors)
• Other tasks such as filing, answering phones, etc

Qualifications and Skills
- Minimum 2 years experience in Customer Service
- Plumbing industry knowledge and experience preferred but not required
- Prior Office Management experience a plus
- Proficiency in MS Excel and Word

Full time
Competitive Salary DOE
Health/Dental/Vision Benefits available

Paid Time Off

Work Remotely

• No

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Salary : $21 - $24