What are the responsibilities and job description for the Call Center Service Representative position at Rock Service Pros?
Job Overview
We are seeking an energetic and detail-oriented part-time Call Center and Customer Service Representative to join and help organize our dynamic service team in the evenings and on Saturdays from 8 am to 5 pm. In this vital role, you will coordinate customer calls and technicians' schedules, manage dispatch operations, and deliver exceptional customer service. Your proactive approach will ensure that we schedule customers' service requests for optimization, efficient fleet management, and seamless communication with clients and technicians alike. This position offers an exciting opportunity to contribute to a fast-paced customer service calls environment where your analysis skills and scheduling knowledge will drive operational success.
Duties
- Receive weekday evenings and Saturday calls to schedule Plumbing, HVAC, and electrical services using ServiceTitan.
- Communicate effectively with technicians, fellow dispatchers, and clients via multi-line phone systems, maintaining professional phone etiquette and respect at all times.
- Monitor GPS to track vehicle locations, optimize routes, and provide real-time updates to clients.
- Enter data accurately into ServiceTitan to maintain up-to-date team scheduling.
- Analyze transportation data to identify efficiencies, troubleshoot issues, and support transportation planning initiatives for optimizing the service tech's scheduling.
- Handle inquiries from techs and customers with clear communication skills and a positive attitude.
Skills
- Strong knowledge of ServiceTitan is a major advantage!
- Proven dispatching experience in HVAC, electrical, and plumbing service technicians, with excellent analysis skills.
- Familiarity with the HVAC, electrical, and plumbing service industries.
- Exceptional communication skills with the ability to manage multi-line phone systems professionally while demonstrating excellent phone etiquette.
- Proficient in data entry and possess strong typing skills for efficient record keeping.
- Ability to interpret GPS data for route optimization and problem-solving in a fast-paced setting.
Join us in delivering outstanding service while managing complex logistics operations! This role is perfect for motivated individuals eager to apply their analysis skills and customer service expertise in a vibrant environment that values proactive problem-solving and clear communication.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $25