What are the responsibilities and job description for the Call Center - Customer Service Representative position at Cregger Plumbing Heating & Cooling?
Are you looking for a part-time opportunity with a growing company that values customer service and teamwork? Cregger is seeking a motivated and customer-focused Call Center Representative to join our team. This position is ideal for someone who enjoys helping customers, solving problems, and creating positive experiences while working a consistent weekend schedule.
What You'll Do
As a Call Center Representative, you'll play a key role in supporting both existing and prospective customers. You'll answer inbound calls, assist with scheduling and customer inquiries, provide outstanding service, and help customers find the solutions they need. Your ability to communicate effectively and deliver an exceptional customer experience will directly contribute to our continued success.
What You Bring to the Team 2 years of customer service experience (call center experience preferred)
Experience with ServiceTitan or the home services industry is a plus, but not required
Strong computer skills, including Microsoft Office, email, and CRM applications
Excellent listening skills and a customer-first mindset
Strong verbal and written communication skills
Ability to build rapport and establish positive customer relationships
Strong time management and organizational skills
Detail-oriented with excellent problem-solving abilities
Reliable attendance and the ability to work independently and as part of a team
At Cregger, we believe great customer service starts with great people. We provide a supportive and collaborative work environment where team members are encouraged to learn, grow, and succeed. Whether you're looking to build your customer service career or earn extra income with a part-time weekend role, you'll find a team that values your contributions and invests in your success.
What We Offer- Competitive pay of $21 - $24 per hour
- Commission opportunities
- Full Benefits
- Performance-based bonus opportunities
- Paid training
- Supportive team environment
- Ongoing training and development
- Career growth opportunities within a growing organization
At Cregger, you're more than just an employee, you're an important part of our team. If you're ready to make an impact and provide exceptional customer service, we'd love to hear from you. Apply today!
We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or any other protected characteristic under applicable law.
USD $21.00/Yr.
USD $24.00/Yr.
Salary : $21 - $24