Bilingual Office Assistant

We are looking for a professional with a friendly attitude and the ability to multitask to serve as our company’s Bilingual Office Assistant. Rock River Community Clinic is a non-profit community health center that provides cost-effective and comprehensive health care services through clinics located in Johnson Creek, Whitewater and Watertown. We work diligently to ensure all community members have access to health care and serve as a safety-net clinic for families in need.

In this position, you will demonstrate professionalism while performing a variety of administrative and clerical duties in a fast-paced healthcare environment. Responsibilities include managing front office operations, scheduling appointments, maintaining accurate patient records, and providing exceptional support to patients, providers, and staff. The ideal candidate is proficient with computer systems, electronic health records, office equipment, and basic bookkeeping, with a strong commitment to accuracy, confidentiality, and excellent customer service. Reliability, strong communication skills, attention to detail, and a solid work ethic are essential, along with familiarity with standard office procedures and the ability to effectively prioritize multiple tasks.

Essential Duties and Responsibilities:

• Promotes seamless care to the patient by communicating effectively the RRCC’s values with staff, patients, and providers. Professionally answers the telephone, takes messages, and directs phone calls based on the clinic process in a timely manner.
• Greets all persons entering the clinic and provides assistance based on their needs.
• Collects and enters patient information in the electronic health record in a timely manner to ensure an accurate registration and scheduling process. Enters insurance information accurately to verify and obtain current eligibility.
• Collects payments on accounts and insurance co-payments. Creates receipts, reconciles daily collections, and maintains cash drawers according to business office protocols.
• Maintains and monitors the computerized appointment schedule throughout the continuum of care.
• Assists patients and/or families to access financial resources and care navigator services. Is available to patients and families to answer questions regarding their insurance, give estimates of co-pay amounts, and to aid patients in obtaining prior authorizations for services, etc.
• Assists with patient rescheduling and contacting no-shows when requiring; completing patient logs and maintains updated patient tracking (no-shows)
• Connects internal and external messages to facilitate communication with patients, partnerships, and staff.
• Manages faxing, scanning, and coding procedures for managing insurance and patient records and working with HIM.
• Adheres to all policies, laws, standards and/or regulations established by federal and state regulatory agencies and/or governing bodies in the course of performing job duties.
• Maintains patient and staff confidentiality.
• Practices infection control techniques.
• Prioritizes multiple situations, tasks, and requests.
• Performs other duties as assigned.
• Completes department-specific orientation and annual competencies for this position.

Standards Representing Rock River Community Clinic:

Customer Service

• Considerate and tactful when dealing with patients, peers, and family members.
• Ensures that patient needs are met through an attentive and compassionate lens.
• Listens to requests and takes every concern seriously.
• Communicates any delays or changes to patients without mentioning staffing or EHR as an excuse.
• Maintains a professional appearance at all times.

Gives Hope/Stays light

• Promotes a positive and professional environment that seeks to uplift both patients and staff.
• Looks for opportunities to celebrate and recognize teamwork from fellow staff members.
• Recognizes and uplift patient wins and achievements, no matter how small.
• Accepts constructive criticism well and with humility.
• Has the ability to approach job duties in an easygoing manner by leading with optimism.
• Navigates challenges by seeking to understand and approach with curiosity before casting judgements or blame.
• Always willing to learn and engage in continuous training.
• Avoids gossip, related negative self, staff, or patient talk.

Doer

• Takes initiative in their job duties and clinic needs without frequent requests and oversight.
• Looks to offer support when a need arises and seeks to better the department.
• Looks to identify and support creative solutions with a willingness to try new things.
• Thinks and acts with intention and purpose, and ethically and honestly in all daily work activities and decisions.
• Takes action to correct miscommunication and effectively problem solve.
• Is driven to work effectively and efficiently.

Show Up, Together

• Welcomes new staff warmly and leads by example in modeling RRCC mission and core values.
• Respects and understands the values of each person’s role within the organization including but not limited to, religious and cultural beliefs.
• Takes personal accountability for one’s own actions/performance.
• Willing to work collaboratively and flexibly with all staff.
• Builds trusting relationships through empathy, compassion, and openness.

We are looking for a candidate who will be able to work at all three of our locations. Being fluent in Spanish is required in this position.

Education/Learning Experience

Required: High school graduates or equivalent

Work Experience

Strongly Preferred: One or two years of medical office experience

Skills/Knowledge

Required: Ability to establish and maintain effective working relationships with patients, providers, co-workers and the public.

Electronic scheduling and registration experience preferred.

Licenses/Certifications

Required: BLS or Heartsaver certification once hired    

Working Conditions:

• Working/Environmental Conditions: Must be able to work in close-quartered, fast-paced medical environment. Possess the ability to cope with stress and criticism. Basic math skills.
• Machines, Equipment, Tools Used: Telephone, keyboard, copier/fax/scanner, calculator
• Exposures: Possible exposure to blood or other body fluids and potentially infectious materials. Possible exposure to communicable diseases or infections.
• Personal Protective Equipment (PPE): Gloves and masks as necessary, potential respirators. Must be fit tested.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Language:

• Spanish (Required)

Work Location: In person

Salary : $19 - $22