Office Assistant

· Job Summary

· Shana Miklavicic Insurance agency in Montello, WI is seeking a motivated and detail-oriented customer service/administrative assistant. The ideal candidate will provide essential support in managing office operations, ensuring smooth communication, and delivering excellent customer service. Including greeting clients, handling phone calls, and assisting with agency procedures. The position requires a high school diploma or equivalent, strong work ethic, customer service experience, strong organizational skills, proficiency in various office software, and the ability to multitask effectively. This position offers flexibility with hours along with support for your career growth. Licensing and tuition reimbursement is offered to help you advance a career path.

• Duties
• Manage front desk operations, greeting visitors and handling inquiries with professionalism.
• Providing exceptional customer service by answering calls, taking accurate messages, responding to emails, and provide on-going support to insurance clients as needed.
• Maintain complete and accurate files and input necessary data on the company's agency management system
• Provide administrative support, in obtaining, maintaining, and expanding business
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Qualifications

• Previous office experience is required
• Proficiency in Microsoft Office Suite (Word, Excel)
• Strong computer literacy with the ability to learn new software quickly.
• Excellent organizational skills with a keen attention to detail.
• Effective time management skills to prioritize tasks in a fast-paced environment.
• Experience in customer service roles with strong phone etiquette is essential.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 21 – 40 per week

Benefits:

• Flexible schedule
• Life insurance
• Professional development assistance

Work Location: In person

Salary : $18 - $20