What are the responsibilities and job description for the PT Parts and Service Writer position at Rock Outdoors Lake Gaston, Littleton NC?
Marine Parts & Service Writer
Rock Outdoors is looking for a Service Writer for the marine department. The ideal candidate will have experience in scheduling, coordinating, and supervising service orders with technicians. They will have excellent communication and customer service skills.
Responsibilities:
- Demonstrates excellent customer service standards.
- Demonstrates courtesy, friendliness, and professionalism.
- Provide complete and accurate cost estimates for labor and parts.
- Keep detailed, accurate records on service work.
- Clearly communicate billing, inventory, warranty, or customer service issues to the marine service manager.
- Generate additional service work to drive sales and revenue to the service department.
- Responsible for walking through the services performed on the customer’s boat with each customer.
- Assists in providing efficient and friendly service at the registers, boat drop, sales floor, etc.
- Assists warranty specialist, service writers, and technicians as needed
- Maintains compliance to Rock Outdoor safety policies and procedures.
Requirements:
- Minimum of 2 years of experience working in marine service.
- Possesses excellent customer service skills, communication and listening skills.
- Possesses strong organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Prolonged periods of standing and walking.
- Capable of lifting heavy objects with or without reasonable accommodation.
- Ability to work flexible schedule.
- Possesses strong communication skills.
- Works effectively with peers and supervisors to accomplish tasks.
- High school diploma or GED required
Salary : $12 - $13