What are the responsibilities and job description for the Store Counter Sales position at ROCK-N-WOOD SUPPLY YARD, INC.?
Why This Role Exists:
At Rock-N-Wood, the team in the store is often the first impression the community has of our company. It is important to every team member that we are the area's friendly, helpful neighborhood landscape supply yard. We don't just sell products and materials that help people enjoy their yards. We do it in a way that brings them back year after year, and has them telling their friends and family: "Go to Rock-N-Wood."
You will be communicating with customers who walk in, pull up to the drive-thru window, call on the phone, text and email. Having a genuine desire to help people complete their project as easily as possible is a must.
This is a team job. Being first up means you own the next customer through the door — but you never work one alone. What happens at the counter lands in the yard, and what happens in the yard comes back to the counter. The good days are the ones where whoever notices something first says so. You will lean on the people around you, and they will lean on you.
You will also work with our Contractor Specialist, staying in touch with our Basic Contractors and helping them grow their business.
While prior retail experience is not required, it helps. We will teach you the product and our software. What we cannot teach is a genuine desire to help someone get their project done. That part is on you.
Responsibilities:
Knowledge of Product: RNW is a full service Landscape Supply Yard. Work to absorb all you can.
- Learning about the soils we carry and which to recommend
- Learning the different mulchs we carry, becoming familiar with their names and applications
- Getting to know our Hardscape Lines
- Learn something new everyday
Customer Engagement: Readiness to help each one
- Greet and care for customers walking in or at the drive-thru
- Answering Phone Calls
- Responding to Text Messages and Emails
Working with Contractors: Assisting the Contractor Specialist with staying in contact with our Contractors
- Set up: Collecting their information and imputing into the program
- Campaigns: Checking email lists are correct; sending need-to-know information on time; following up with their questions and responses
- Pre-season Salt Sales: Checking texts are being sent to list of appropriate contractors; helping contractors understand the simplebooklet; explaining their options based on previous usage
Miscellaneous:
- Light cleaning: dusting, vacuuming
- Printing labels
- Visual Merchandising: helping arrange products in the showroom, keeping it fresh
Requirements:
- You should be able to type (no hen-pecking)
- Helpful Attitude
- We will teach you the software, you must be able to learn it
- We are a team that thrives on clear constant communication
- Hours are flexible, Saturday mornings in May, June and September are required
- Please know you will be standing most of the day
- A cell phone you can load apps onto
Results: How Success is Measured KPIs:
RESULTS: HOW SUCCESS IS MEASURED KPIs
- Nobody waits at the counter unacknowledged. Even mid-call, the next customer gets eye contact and a word.
- The phone is answered by the third ring during open hours.
- Texts and emails get a response within 15 minutes during open hours.
- Every customer leaves with the right material and the right amount. When you are not certain, you ask before they get loaded or place their order.
- By the end of your first season you can answer everyday soil, mulch and hardscape questions.
- Contractor follow-ups happen on the schedule you and the Contractor Specialist set. Nothing goes cold.
- Saturday mornings in May, June and September are covered.
- The store team finishes the day together. What the next shift needs to know gets passed on, not left to be discovered.
- When a standard gets missed, you say so — you tell the customer, you tell Admin, and you learn from it.
How We Work:
Our culture is built on three shared values. No matter your role, this is the standard we all hold ourselves to.
- Own It. Take responsibility. If you see it, you own it — which sometimes means handling it yourself and sometimes means getting it to the right person. A customer looking lost gets greeted, not left wondering. Bring a solution, not just the problem.
- Bring the Energy. Can do Attitude, stay level under pressure, make the people around you better. Roll with adjustments instead of fighting them. Remain self-aware of how our moods impact others. Communicate frustrations constructively rather than venting on the team.
- Keep Your Edge. Ask questions, learn the product, don't coast. You learn the new product line, adapt when the season or the process changes, and meet the hard jobs head on. The edge that does the work is the one that wears, and you keep yours sharp.
How to Apply:
Stop by 3295 Lapeer Rd and ask for an application.