What are the responsibilities and job description for the Bilingual Patient Experience Specialist position at Rock Dental Brands?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Rock Dental Brands, we believe every smile starts with a great experience. As a Patient Experience Specialist, you are more than a representative—you are the vital bridge between our practices and our patients. You’ll be the friendly voice that guides our patients toward better health, resolving challenges with empathy and ensuring every person feels heard and cared for.
Our Mission: To support our clinics by maximizing patient access to care while delivering an exceptional, stress-free experience from the very first call.
Your Impact
Total Rewards: You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We will also provide the following:
We're committed to bringing passion and customer focus to the business.
At Rock Dental Brands, we believe every smile starts with a great experience. As a Patient Experience Specialist, you are more than a representative—you are the vital bridge between our practices and our patients. You’ll be the friendly voice that guides our patients toward better health, resolving challenges with empathy and ensuring every person feels heard and cared for.
Our Mission: To support our clinics by maximizing patient access to care while delivering an exceptional, stress-free experience from the very first call.
Your Impact
- Be the Face of the Practice: Handle incoming calls with a professional, warm, and courteous touch—managing everything from new patient consultations to urgent emergency triaging.
- Strategic Scheduling: Proactively manage appointment calendars to ensure our providers can help as many patients as possible.
- Problem Solver: Act as a liaison to resolve patient inquiries efficiently, ensuring any emerging issues are handled with care.
- High-Performance Support: Maintain a high standard of call quality and volume while managing non-technical administrative tasks and routine claims.
- Team Collaboration: Engage in daily huddles and team meetings to share insights and improve how we serve our community.
- Outreach: Conduct professional outbound calls to assist clinics with follow-ups and scheduling needs.
- The "People" Factor: You have a professional, outgoing, and genuinely friendly demeanor.
- Bilingual Skills: You are fluent in Spanish and English, allowing you to provide essential support to our diverse patient base.
- Multitasking Mastery: You can navigate computer systems and manage patient needs simultaneously without losing your cool.
- Clear Communicator: You possess excellent verbal and written communication skills.
- Foundation: A High School Diploma (or equivalent) and a desire to grow within a fast-paced healthcare environment.
- Join a team that values your contribution to the patient journey.
- Fast-paced, supportive team environment.
- Opportunity to make a tangible difference in the health and confidence of our patients every single day.
Total Rewards: You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We will also provide the following:
- Support you Professionally: Competitive pay, career growth opportunities, talented and a motivated team who care about each other, our mission, and our patients.
- Support your Health & Well-being: flexible health and insurance options, Employee Assistance Program, and complimentary orthodontic treatments that help you and your family stay on track.
- Life Balance: Paid time off and holiday pay .
- Planning for the future: plan for the future with an industry-leading 401K retirement plan with matching company contributions.