What are the responsibilities and job description for the Crisis Intervention Supervisor- Human Services Supervisor II position at Rock County, WI?
Position Summary and Job Duties
This position has administrative and clinical supervisory responsibility for the Crisis Intervention staff and coordinating with other programs in the Behavioral Health Division. Oversees services to individuals and families with significant behavioral health concerns who are experiencing, recovering from, or at risk for a behavioral health crisis. This position plays a significant role in the development and implementation of program and division policy and procedures and assumes daily program supervision duties to assure high quality service delivery to clients and community partners. Supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department. Performs in a manner consistent with the HSD Leadership Charter, Professional Standards, and “Commitment to My Co-Workers.”
45% Provides clinical oversight and supervision to staff
- Reviews cases, applies clinical assessment skills, and makes determinations regarding appropriate course of action
- Consults clinically on cases and provides feedback and direction to staff regarding assessment and disposition
- Provides individual and group supervision to monitor staff performance and facilitate professional development
- Promotes a client centered, recovery oriented philosophy by advocating for client rights and strength based approaches.
- Provides after hours Crisis Supervision on nights and weekends on a rotating basis
30% Provides administrative oversight for Crisis Intervention programming
- Monitors crisis intervention services with attention to performance management and quality assurance indicators.
- Develops, implements and evaluates program policies and procedures
- Assures compliance with all relevant administrative codes and applicable laws and statutes.
- Monitors program and staff productivity and works to maximize efficiency wherever possible.
- Interviews, selects, trains, supervises, disciplines and evaluates assigned staff according to HSD and Rock County procedure.
20% Collaborates with internal and external partners to assure coordinated care
- Participates as a member of the Behavioral Health ledaership team, working collaboratively with colleagues to assure a quality continuum of services for clients.
- Represents the HSD in the community as appropriate including education and community liaison duties with regard to behavioral health issues.
- Communicates and collaborates with staff and supervisors across HSD divisions to assure coordinated efforts to serve clients
- Communicates and collaborates with law enforcement to coordinate for emergency behavioral health services to the jail inmates.
- Communicates and collaborates with juvenile justice entities to coordinate for emergency behavioral health needs at YSC
- Participates in emergency mental health collaboratives to assure the best possible interventions and approach to emergency services for clients in Rock County
5% All other duties as assigned
- In the event of a Public Emergency, responds as directed by Emergency Operations Center and/or HSD Administration.
Success Factors (KSA's)
Professional expertise in the following areas preferred. Training and ongoing professional development will be provided.
- Knowledge of clinical assessment, diagnosis, planning and intervention skills / standards for individuals with mental illness, substance use disorders, and co-occurring diagnoses
- Knowledge of laws, regulations, and practices pertaining to federal and state human service programs, specifically chapters 34, 51,75, 92, 94.
- Knowledge of clinical risk assessment techniques and standards related to suicide, homicide and self injury for children, adolescents and adults.
- Knowledge of best practices standards in the areas of mental health and substance practice and service delivery
- Knowledge of and support for principles of Recovery and Client Centered care
- Knowledge of child development and family systems theories and practices that guide assessment of and work with children and families in crisis.
- Ability to communicate effectively orally and in writing
- Ability to establish and maintain effective working relationships with clients, administrative superiors, co-workers, the general public and community partners in a manner that supports collaboration.
- Ability to collect, organize and utilize data for program improvement purposes
- Skills in clinical supervision and supportive management of staff
Job Requirements, Education, Training & Experience
- Masters degree from accredited college or university with a major in psychology, social work, counseling or related field
- Wisconsin LPC, LCSW or LMFT license required
- Two or more years supervisory experience preferred
- Five or more years experience working with individuals with significant mental health/AODA problems preferred
- Must possess and maintain a current unrestricted (not due to corrective lenses) driver's license and auto insurance pursuant to the Rock County Administrative Policy and Procedure Policy 5.02 and 5.27.
Essential Job Functions (physical elements, equipment and working conditions)
Physical Elements
- Ability to stand, walk and sit.
- Ability to exert up to 20 lbs of force occasionally or up to 10 lbs of force frequently
- Ability and willingness to flex schedule to provide direct face to face supervision to all staff on a 24 hour unit
- Ability to participate in on-call after hour rotation providing supervision and unit support from 5pm-8am for one week periods per on-call supervisor rotational schedule.
Equipment Use
- Ability to use computer and computer keyboard.
Working Conditions
- Ability to work non traditional hours and be on call after hours
- Almost all indoor work but may be required to accompany staff to community and home/Jail/YSC/or other community based visits
- A valid driver's license to get between various county buildings and attend meetings is required
- Potential exposure to physically or verbally abusive clients
Salary : $43 - $48