Manager of Customer Sales

Manager of Customer Sales (Logistics)

Location: Southfield, Michigan (On-site)

The Mission

At Rock City Logistics, we don’t just move freight; we move the needle for our customers. We are looking for a Manager of Customer Sales who is obsessed with the "win," but even more obsessed with the growth of their team. You aren’t here to sit in an office—you’re here to be in the bullpen, driving a high-performance culture through relentless accountability, elite mentorship, and a "solve-it-now" mindset.

The Core Pillars of the Role

1. High-Octane Mentorship & Coaching

• The Player-Coach: You will lead a team of Sales Reps, spending 60% of your time "in the trenches" shadowing calls, role-playing objections, and refining their pitch.
• Talent Development: You don’t just manage numbers; you manage people. You are responsible for identifying the "plateaus" in your reps' performance and architecting individual development plans to push them to the next level.
• Onboarding Excellence: You will own the training journey for new hires, ensuring they hit their "first load" milestones ahead of schedule.

2. Radical Accountability

• Metric-Driven Leadership: You will manage the daily hustle—calls, emails, discovery meetings, and quotes—ensuring that high activity translates into high margin.
• The Standard Bearer: You define what "good" looks like. You hold the team accountable not just for what they sell, but how they sell—ensuring deep detail-orientation and CRM integrity.
• Performance Management: You aren’t afraid of tough conversations. You provide direct, real-time feedback and use data to hold underperformers accountable to the Rock City standard.

3. Strategic Problem Solving

• The Escalation Point: When a shipment goes sideways or a market shifts, you are the calm in the storm. You help your team navigate complex customer issues, turning potential losses into loyalty-building moments.
• Internal Liaison: You act as the bridge between Sales and Operations, ensuring that the "promises" made in the sales process are operationally sound and profitable.
• Growth Strategy: You help your reps identify their Ideal Customer Profile (ICP), coaching them on how to hunt bigger fish and diversify their books of business.

Who You Are

• Logistics in Your Blood: You have [X ] years of experience in 3PL Sales, with a proven track record of growing a book of business from scratch.
• Competitive & Resilient: You hate losing more than you love winning. You thrive in the high-stakes, fast-paced environment of a growing logistics company.
• The "Solve-It" Mindset: You don't bring problems to the table; you bring solutions. You are a natural "fixer" who can think on your feet.
• The Connector: You possess a high EQ and the "gift of gab." You can build trust with a high-volume shipper just as easily as you can motivate a tired sales rep on a Friday afternoon.

Why Rock City Logistics?

We are entering an aggressive growth phase. This is your chance to get in on the ground floor of a "People-First" organization where your impact will be felt daily. We play hard, we work harder, and we celebrate the wins together.

Are you ready to Rock? Apply today.