Banquet Captain

General Responsibilities

• Coordinate with restaurant manager and directors of event details and client expectations.
• Lead and supervise all banquet staff including servers, bartenders, and set up crews.
• Train new banquet staff on club policies, service standards, and even procedures.
• Will oversee and evaluate any staff gaps or areas for improvement.
• Foster a positive and collaborative team environment.
• Oversee the set up and breakdown of event spaces according to banquet event orders (BEO’s) to include arranging tables, place settings, chairs, club linens, and decorations.
• Ensure all food and beverage service meets club standards.
• Will be expected to step in and assist staff when necessary.
• Maintain banquet inventory including linens, glassware and other supplies.
• Responsible for reporting any shortages or damages to your leader.
• Maintain accurate records of event details, staff schedules, and inventory.
• Other duties as assigned.

Education/Qualifications

• High school diploma or equivalent required.
• Hospitality or event management certification preferred.
• Demonstrates attention to detail in work.
• Demonstrates effective communication skills, both verbal and written.
• Must be organized, detail conscious and accurate with time management skills.
• Excellent problem-solving skills and ability to handle high-pressure situations.  
• Must be capable of working without continuous supervision and guidance.

Experience

• Minimum 2 years’ experience in a supervisory role within a banquet or catering environment.  
• Demonstrated computer skills are necessary for this position. Must be able to demonstrate proficiency with Microsoft Office products including excel, word and email.
• Proficient in using event management software.

Physical Demands

• Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 50 pounds; standing, walking, talking, hearing, reaching, handling, and fingering.

The above-mentioned information is not an all-inclusive list of responsibilities, duties and skills required, merely a general description of the nature and level of work.