Sr. Hygiene Services Representative

Rochester Midland Corporation, a leading manufacturer and global supplier of specialty chemicals for boiler, cooling and wastewater treatment is seeking a self- driven Sr Hygiene Service Representative for its WellBeing & Water Energy Division in the Minneapolis, Minnesota areas.  Wellbeing Hygiene Service Representatives are responsible for servicing all contracted customer accounts while maintaining high quality standards. In this role, you will also develop positive relationships with customers and identify new business lead opportunities for the sales team.  

ESSENTIAL JOB FUNCTIONS 

• Service and maintain all contracted services in assigned area including restroom odor control & neutralization, large area fragrance services, and refill hand care product.
• Use simple battery-operated hand tool for installation services.
• Track hours worked using company HRIS, loaded on smart phone or tablet. 
• Document all work completed using and synchronizing tablet provided by RMC.  
• Confirm or capture all customer contact information and communicate updated information as services are provided in SID system and with use of RMC email.
• Maintain uniform and all equipment including clean vehicle inside and out in safe, clean, working order to present the proper image and protect the brand of RMC and WellBeing Hygiene Group.
• Maintain appropriate inventory as needed to service all customers as assigned.
• Monitor customer restrooms and provide feedback and recommendations to sales team.
• Provide new business/lead opportunities for current and prospective customers to salesforce.
• Ensure services provided and customer interactions are performed in a professional manner.

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION: 

• Valid driver’s license
• High school diploma or equivalent

EXPERIENCE: 

• 2-3 years of internal restroom sanitation, equipment care, and route services experience required
• Excellent customer service skills 
• Previous sales experience (preferred)    

 SKILLS:

• Basic mechanical skills (drills, screw drivers and wrenches)
• Basic math
• Basic technology proficiency for computer and tablet device, smart phone

COMPETENCIES:  

• Customer solutions focus
• Technical knowledge 
• Effective communication 
• Problem solving  
• Trust 
• Administrative skills
• Leadership Skills

 PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Sitting, standing or frequent walking, bending, reaching, and lifting up to 50 lbs.  
• Visual acuity necessary to utilize a tablet, smart phone or computer monitor throughout the course of a normal workday
• Ability to perform repetitive service tasks, keyboarding activities and operate general office equipment such as computer and printer.
• Extra hours and some travel may be required.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.