Customer & Support Trainer - Designer

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Customer and Support Trainer Designer

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity:

We are seeking a skilled and dynamic Customer and Support Trainer Designer to join our team. The Trainer Designer will be responsible for developing and delivering comprehensive technical training programs to our employees, partners, and customers. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for teaching and learning.

• You deliver engaging and interactive training sessions both in-person and virtually, ensuring participants gain a deep understanding of the subject matter
• You design learning programs that address the identified competencies and learning objectives. These programs can include a mix of formal training, workshops, on-the-job learning, mentoring, coaching, and self-directed learning
• You collaborate with subject matter experts and instructional designers to continuously improve training materials and delivery methods
• You evaluate the effectiveness of training programs through assessments, surveys, and feedback sessions. Make necessary adjustments to improve outcomes based on analysis of feedback
• You optimize stakeholder engagement through strategic communication in both pre-training and post-training phases
• Actively pursues continued education and awareness of field feedback, product indication(s), updates and surrounding marketplace changes/developments to incorporate into programs and other learning activities. Provides such information to manager and team members for continuous departmental review/assessment of existing learning & development offerings
  
  

Who you are:

• You have a BS/BA or a combination of equivalent education and work experience
• You have a minimum of 3 years of related work experience (clinical laboratory, hospital, sales)
• You are open to occasional local or global travel (~10%) for training sessions or conferences
  
  

Preferred Qualifications:

• 2 years or more of recent and applicable technical work experience with Roche Core Lab products (clinical laboratory, hospital, medical device manufacturing, pharmaceutical, military)
• You have proven experience in technical training practices, instructional design, training effectiveness and curriculum development
• You have excellent communication and presentation skills, with the ability to engage and motivate diverse audiences
• You have excellent problem-solving and decision-making skills
• You can multitask, managing multiple projects and classroom training
  
  

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of Indiana is $76,800-$142,600. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits
Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.