What are the responsibilities and job description for the Information Technology Program Manager position at Roc Search?
A highly organized, analytical, and execution-driven Program Manager with experience in technology transformation, operational process optimization, cross-functional delivery, and stakeholder management. The ideal candidate thrives in fast-paced environments, works seamlessly across IT, product, operations, and executive leadership, and can take ambiguous initiatives from concept, requirements, delivery, adoption.
Responsibilities
· Experience running complex programs with multiple workstreams
· Ability to prioritize work, remove blockers, manage risks, and track KPIs
· Skilled in Agile methodologies, sprint planning, backlog grooming, and cross-team coordination
· Drive programs from concept → requirements → delivery
· Develop process flows, SOPs, and user documentation
· Partner with engineering and product on requirements and testing
· Lead change management, training, and rollout activities
· Communicate status transparently to executive stakeholders
· Support AI, workflow automation, and system modernization initiatives
· Strong understanding of process mapping, root-cause analysis, and designing scalable workflows
· Ability to translate business needs into structured technical requirements
· Experience supporting change management and training documentation
Requirements
· 3–10 years in program/project management, product ops, or systems delivery
· Experience in operations-heavy or tech-enabled environments
· Proven ability to take ownership and deliver high-impact initiatives with minimal oversight
· Strong skills in requirements gathering, documentation, and delivery management
· Ability to partner with technical and non-technical teams
· Excellent communication and stakeholder management
· Located in Miami-Dade or surrounding area
· Experience with enterprise systems (e.g., Salesforce, SoftPro, Apptio, Jira, Monday) preferred
· Experience with MVC architecture preferred
· Experience working with applications built in .NET, C#, Java, SQL (queries, schema understanding, integration considerations)
- (Note: candidate does not need to be a developer, but must understand these technologies well enough to manage technical discussion, timelines, dependencies, and delivery.)