RESIDENTIAL LEAD ELECTRICAL SERVICE TECHNICIAN

Residential Lead Electrical Service Technician

Location: Charlotte, NC
Family | Can-Do Attitude | Integrity

At Roby Services, we don’t just install electrical systems, we build trust, deliver quality, and treat every client like family. Our clients rely on us because we approach every challenge with a can-do spirit and act with integrity in everything we do.

We’re seeking a skilled and motivated Residential Lead Electrical Service Technician to join our growing team. This is an exciting opportunity for an experienced professional who takes pride in craftsmanship, thrives in a collaborative environment, and leads by example.

What’s in it for you?

• Competitive compensation with performance-based growth

• Comprehensive benefits package (health, dental, vision, disability, life)

• Paid vacation and holidays

• 401(k) with company match

• A family-oriented culture that values collaboration and integrity

What makes you stand out?

• 5 years of hands-on residential electrical service experience

• Demonstrated experience leading or mentoring field technicians

• Strong understanding of electrical systems, codes, and best practices

• Capable of working indoors and outdoors, in all weather conditions

• Strong problem-solving and communication skills

• Reliable, safety-focused, and team-oriented professional

• Valid driver’s license and ability to pass a drug test

Responsibilities include but are not limited to:

Technical Expertise & Service Delivery

• Lead diagnosis and repair of electrical systems, fixtures, and components according to safety codes and company standards
• Perform and oversee complex installations, service upgrades, and preventative maintenance
• Conduct system testing, load calculations, and inspections to verify proper operation and code compliance
• Serve as the field expert on escalated or technically demanding jobs, stepping in where others need support
• Maintain a thorough understanding of current NEC codes and local jurisdiction requirements

Team Leadership & Mentorship

• Provide on-the-job mentorship and skills coaching to junior and mid-level technicians
• Lead by example, in technical quality, customer interaction, and professional conduct
• Assist management in performance feedback and identifying technician development opportunities
• Support onboarding of new field team members and help acclimate them to Roby standards
• Be a point of escalation in the field for technical questions, job-site decisions, and client concerns

Customer Engagement & Consultative Sales

• Communicate clearly and professionally with clients, diagnosing concerns, explaining findings, and presenting service options with confidence
• Recommend value-added solutions such as surge protection, panel upgrades, lighting improvements, EV charging, and energy-efficient products
• Provide accurate estimates, service reports, and thorough documentation for each visit
• Build lasting client relationships that reflect Roby Services' reputation for trust and quality
• Achieve individual and team service sales goals

Safety & Compliance

• Enforce and model adherence to all safety regulations, OSHA standards, and company protocols
• Maintain a clean, organized, and hazard-free work environment on every job site
• Educate clients on electrical safety best practices
• Ensure all work performed by the team meets permit, inspection, and code requirements

Operations & Reporting

• Work closely with dispatchers, supervisors, and the service team to coordinate and prioritize service calls
• Accurately record all completed work, parts used, time on site, and follow-up recommendations
• Provide field-level feedback to management on process improvements, equipment needs, and team performance

Why Roby Services?
Roby Services is part of the Roby Family of Companies, trusted since 1950. When you join us, you’re not just starting a job, you’re beginning a career. We’re committed to helping you learn, grow, and advance in the electrical trade, giving you the tools and support you need to succeed.

Ready to start your career in electrical work with a company that values family, quality, and integrity?
Apply now and let’s build something exceptional together.