What are the responsibilities and job description for the Oracle HCM Helpdesk Consultant position at Robustware?
Job Title: Oracle Fusion Cloud HCM Tech/Functional Consultant specializing in Oracle’s HCM Helpdesk
Location: 100% onsite Philadelphia, PA
Mandatory Skills: Oracle HCM Help Desk - A must - At least 1 project
Job Summary
Overview of the Role
Location: 100% onsite Philadelphia, PA
Mandatory Skills: Oracle HCM Help Desk - A must - At least 1 project
Job Summary
Overview of the Role
- As an Oracle Fusion Cloud HCM Tech/Functional Consultant specializing in Oracle’s HCM Helpdesk, you will play a pivotal role in delivering high-impact human capital management solutions for our clients.
- You will bridge the gap between business needs and technology, ensuring that our HCM Helpdesk offering is optimally configured, implemented, and supported.
- Your expertise will drive business process improvements and enhance the overall employee experience, contributing directly to organizational success.
- Lead and participate in the implementation, configuration, and support of Oracle Fusion Cloud HCM, with a strong emphasis on the HCM Helpdesk module.
- Partner with business stakeholders to gather requirements, analyze processes, and translate business needs into functional and technical solutions.
- Customize and optimize HCM Helpdesk workflows, case management, and service request handling.
- Provide hands-on technical and functional support, troubleshooting issues, and resolving incidents related to Oracle HCM Helpdesk.
- Develop and maintain comprehensive documentation, including functional specifications, configuration guides, and user manuals.
- Collaborate with cross-functional teams, including HR, IT, and external vendors, to ensure seamless solution delivery.
- Conduct end-user training sessions and provide post-implementation support.
- Stay updated on Oracle Fusion platform enhancements and industry best practices to recommend continuous improvements.
- Ensure compliance with organizational policies, data privacy regulations, and quality standards.