What are the responsibilities and job description for the Shift Supervisor position at Robinson FSU?
Overview:
At Chick-fil-A, we are seeking a proactive and dedicated Shift Supervisor to oversee daily restaurant operations, manage team performance, and ensure exceptional customer service. As a Shift Supervisor, you'll be a key player in maintaining our high standards, resolving customer concerns, and leading the team to success.
Responsibilities:
- Cash Management: Handle daily cash responsibilities, including balancing registers and processing transactions.
- Inventory Oversight: Monitor and manage daily inventory needs, ensuring adequate stock levels and ordering supplies as required.
- Customer Service: Engage with customers to address and resolve complaints, ensuring a positive dining experience.
- Goal Management: Own and manage daily, weekly, and monthly goals to drive restaurant performance and meet targets.
- Shift Organization: Oversee day-to-day business activities, including shift organization and addressing restaurant needs.
- Team Management: Supervise team member performance, handle staffing needs, and address behavioral and performance issues.
- Catering Orders: Execute catering orders and manage unique customer needs to ensure timely and accurate service.
- Team Support: Foster a positive work environment and support team members in their roles.
Qualifications & Requirements:
- Experience: Ability to work efficiently in a fast-paced environment with previous management or supervisory experience preferred.
- People Skills: Strong interpersonal skills with a commitment to serving and supporting team members.
- Customer Service: Strong dedication to superior customer service and problem resolution.
- Performance Management: Ability to manage team member behavioral and performance issues effectively.
- Technical Skills: Knowledge of computer and internet-based software and hardware is preferred.
- Team Environment: Ability to work collaboratively in a team setting with shared ownership and responsibility.
- Certification: State of Washington Food Handlers card (or equivalent certification can be obtained after hiring).
- Attitude: Positive, proactive, and committed to upholding Chick-fil-A’s standards of excellence.
Benefits:
- Opportunities for career growth and development.
- Paid time off with tenure.
- Healthcare access and subsidies (for eligible roles).
- Sundays off, with occasional team meetings.
- Direct communication with the Operator.
- Competitive pay.
- And more!