NC Boost Coach

The NC Boost Success Coach assists with program recruitment and provides comprehensive academic, career, and personal support to a caseload of students enrolled in the NC BOOST program. This position plays a pivotal role in promoting student persistence, retention, and graduation through proactive advising, individualized engagement, and holistic support from enrollment to completion.

RELATIONSHIPS: The NC Boost Success Coach will report to the Director of the Boost Consortium at Robeson Community College. The Success Coach will work in close collaboration with academic advisors, program directors, career services staff, and Career Services, and staff at Bladen and Sampson Community Colleges.

DUTIES AND RESPONSIBILITIES:

· Deliver proactive, holistic academic advising and intrusive coaching for assigned BOOST students. · Review and monitor student academic performance using institutional data systems; identify and support at-risk students.

· Conduct regular outreach via meetings, phone calls, and email to promote engagement, accountability, and goal attainment using individualized student success plans to address academic progress, personal development, and career goals.

· Collaborate with faculty, advisors, and staff to coordinate interventions and connect students with college and community resources.

· Assist with student recruitment, onboarding, and orientation for the BOOST program.

· Plan and facilitate student workshops, success seminars, and community-building events.

· Maintain accurate and up-to-date records of all student interactions, advising notes, and progress reports.

· Participate in team meetings, assessment activities, and professional development opportunities.

· Contribute to program data collection, reporting, and evaluation of outcomes.

· Create and distribute detailed reports on enrolled student data to support data-driven decisions for Boost Applicants.

· Generate and analyze CRM reports to assess applicant pools.

· Act with integrity, maintain confidentiality, and uphold the mission of the North Carolina Community College System, the NC Boost program, and the partner colleges.

· Perform additional duties as assigned.

QUALIFICATIONS: Required:

· Bachelor’s degree from a regionally accredited institution in Education, Counseling, social sciences, or a related field.

· Minimum of three years of experience in academic advising, student services, or related higher education roles.

Preferred:

· Master’s degree in Counseling, Higher Education, social sciences, or a related discipline.

· Two years of direct academic advising or success coaching experience.