Insurance Case Manager

Reports To: Senior Financial Representatives / Agents

Job Summary

The Operations & Processing Specialist provides administrative, workflow, and case-management support across disability, life insurance, investment processing, and student accident business lines. This role manages end-to-end application workflows, coordinates underwriting requirements, processes financial transactions, assists with claim inquiries, and maintains accurate client records across internal databases.

Key Responsibilities & Essential Functions

1. Life & Disability Insurance Processing

• Application & Workflow Management: Submit e-applications and paper forms, maintain real-time status updates on pending files, and conduct weekly follow-ups with clients and carriers.
• Underwriting Coordination: Serve as the main contact for underwriting questions, collect required client information, handle secure transmissions, and track medical requirements.
• Policy Issuance & Placement: Compare approved policy terms against quotes, capture details such as exclusions, collect signatures, and execute policy placements.
• Policy In-Force Setup: Download policy contracts, split documents, archive files in the electronic repository, and update master tracking logs for team handoff.
• Specialized Applications & Claims: Process rider exercises, overhead expense plans, and guaranteed issue applications. Gather initial details for life insurance death claims, assist beneficiaries with claim paperwork, and track payments.

2. Investment & Retirement Account Processing

• Account Servicing: Handle routine client servicing calls, set up online portal access, and process account maintenance requests.
• Money Movement: Execute standard and specialized account withdrawals, calculate penalty-free distribution limits, and set up recurring bank transfers.
• Check Processing: Verify incoming physical checks, draft formal letters of instruction for representative signature, create file copies, and manage overnight submittals.
• Rollovers & Mandatory Distributions: Assemble and submit complete rollover application packets. Calculate annual required minimum distributions for traditional and inherited retirement accounts using year-end balances and life-expectancy tables.

3. Student Accident Insurance Administration

• Claim & Parent Support: Answer parent and district calls regarding claims, clarify coverage rules, gather accident details, and coordinate with claims examiners.
• Renewals & Certificates: Prepare annual renewal rate sheets, generate renewal letters and insurance certificates, and distribute district application packets.
• Invoicing & Policy Delivery: Input policy details into agency software to generate invoices, send billing packets to school districts, submit bound applications, and distribute annual policy documents.
• Loss Runs: Download, format, and update annual loss run reports to maintain historical district logs.

Required Qualifications & Experience

• Professional Background: 2 years of administrative or processing experience in an insurance, wealth management, or employee benefits office.
• Technical Skills: Familiarity with carrier web portals, agency management software, e-signature tools, PDF editing tools, and standard office software (Excel, Word, Google Sheets).
• Communication: Strong verbal and written communication skills with an empathetic approach to sensitive situations (such as parent claim calls or death claim notifications).

Key Performance Competencies

• Detail Orientation: High precision when handling financial data, reviewing contracts, and completing multi-step applications.
• Proactive Follow-Up: Self-driven management of pending files and active follow-up with internal team members and external vendors.
• Discretion: Strict adherence to data privacy guidelines when handling personal health information, financial details, and client records.

Benefits

· Health, dental, and vision insurance

· 401K Profit Sharing Plan

· Paid Time off

· 6 Paid Holidays

· Life and Disability Insurance

Job Type: Full-time

Pay: $25,000.00 - $30,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25,000 - $30,000