Case Manager

Refuge for Women is a non-profit, faith-based organization providing specialized care for women who have escaped human trafficking or sexual exploitation. With multiple locations across the U.S., Refuge for Women offers safe housing, at no charge to the resident, with around-the-clock care as clients progress through evidence-based, trauma-informed programming. The compassionate staff is trained to help residents work through the program to reclaim their identities and reach their goals to overcome addictions, heal from trauma and develop life skills leading to healthy, balanced living and financial independence. Refuge for Women strives to help each woman complete the program with a vision for her future, equipped to succeed and sustain a life marked with dignity and hope.

Refuge for Women is a faith-based organization and it is important for staff to share the same basic values and expectations held by Refuge for Women. We require that all staff are believers in Jesus Christ. Read our Statement of Faith.

Must be able to successfully pass a background check and drug test upon receiving an offer of employment.

To view Refuge for Women's benefits, click HERE.

Position Overview:

Case Management consists of services that help clients gain access to needed medical, social, educational, and other services. This includes direct assistance in gaining access to services, coordination of care, oversight of the entire case, and linkage to appropriate services. Case Management includes: (1) assessment of the eligible client to determine service needs; (2) development of an individualized integrated care plan; (3) referral and related activities to help the client obtain needed services; (4) monitoring and follow-up; and (5) evaluation.

Your team contribution:

The Case Manager (CM) is part of the Transitional Living Care Team and carries out case management responsibilities to coincide with the work being done by other Care Team Members to move residents toward a goal of healthy independence. 

You’ll be successful if:

In this role, you’ll need both exceptional case management skills and strong teamwork with the other members of the Transitional Living Care Team. This role cannot exist in a vacuum - it needs all the other components of our program to truly help our residents thrive and succeed at independence. This is a unique opportunity for the right person who really wants to impact the lives of women. 

Program Support for Transitional Care and Independent Living

• Uphold Refuge for Women culture, program requirements, rules and standards of conduct per resident guidelines
• Assist and empower residents to be in control of their ongoing needs related to medical insurance and food stamps. 
• Alongside the Program Director, work to empower residents to be proactive in their overall well-being with reminders to make appointments for medical, psychological, dental, prescription pick-ups, etc.
• Empower and support residents to find means of transportation to appointments, work,  church, etc.
• Along with PD, assist each resident with creating an individualized transitional case management plan including short term and long term goals

• Coordinate all services for each individual client, including advocacy, giving information about community resources, etc.
• Conduct group sessions weekly and assist with transportation to and from meetings
• Provide accurate documentation of services, including identifying resources, writing progress notes, detailed summaries of all services and contracts and submits as required or outlined. Completes monthly progress reports as required.
• Complete and submit case management notes weekly.  
• Complete documentation regarding all contacts and information regarding the case 
• Responsible for continued outreach and engagement of clients through telephone calls, home visits, and ongoing communication with all members of the program services team.
• Oversees the collection and review of all collateral information including but not limited to: social histories, psychological evaluations, judicial records, previous substance use treatment information, DCBS reports, and obtaining a release of information for everyone involved in the case.

Other Responsibilities

• Meet weekly with the Program Director to go over goal progression
• Coordinate with vocational partners (Made 180, REEL KY, Fair Chance Works, SE KY Economic Development) to help residents stay engaged with ongoing training classes, social entrepreneurship and financial management classes
• Enroll each resident immediately in Career Center through assigned liaison

Skills and Expectations

• Strong written and verbal communications skills including Word, Excel and Google email and applications
• Strong project management, servant leadership and teamwork skills
• Self-motivated, organized
• Ability to adapt to frequently changing priorities and handle crisis situations

Qualifications

• BA degree in human service field, preferably Social Work 
• Case Management certification in proper jurisdiction required
• 2 years experience in providing services to victims of crime including trafficking and sexual assault
• Must have a valid state driver’s license
• Successful completion of a background check