Sales Service Coordinator

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. Robertet fosters an environment of support and collaboration, and this is what makes this company truly special. We live by our core values of Passion, Excellence, Daring, and Caring. Our mission is all about sparking emotions, embracing sustainability, and futuring Naturals.

As a Robertet employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. Employees are encouraged to make a difference in their local communities with a chance to participate in a paid volunteer day, supporting initiatives that drive change.

We are Beautifully Different! We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds.

About Robertet Group

Robertet S.A. was founded in 1850 in Grasse and is the world leader in natural products. Based in France and mainly family-owned since its creation, Robertet Group is controlled by the Maubert family. Robertet is the only perfume, flavor, and natural ingredient company that is fully integrated throughout the entire creation process, from the source to the final perfume or flavor. Today, Robertet Group is represented in more than 50 countries, has approximately 2,400 employees worldwide, and offers its customers a range of more than 1,700 natural materials and tailor-made products created in one of its 15 global creation centers.

Our Purpose

For Robertet, Nature is a craft deeply rooted in excellence. In the passion for the ingredient. It’s the seed of a family spirit, carefully passed down from one generation to the next. A seed that has grown sustainably to offer tailored customer support.

• Summary
• The Sales Service Coordinator provides critical support to the Account Managers for the brief to win process. Facilitates timely delivery of samples, pricing and documentation. Resolves issues that arise during the brief to win process.
  
  

• Essential Duties & Responsibilities
• Serve as a liaison between Account Managers and FDL, FAL & Regulatory
• Draft/Input project briefs with accurate and complete information
• Manage projects to ensure we are meeting customer expectations
• Prepare pricing to achieve desired Gross profit margins
• Coordinate sample letters and labels for project shipments
• Ensure timely communications with internal and external customers
• Assist in Regulatory request and closures
• Participate in customer visits and project tastings
• Perform various administrative duties as needed
• Commitment to Robertet and SQF Quality Standards and continuous improvement of the quality management systems.
• Position Requirements
• Required :
• Associate degree or 2 years of Industry Experience
• Proficient in Excel
• Self-motivated and goal-oriented
• Preferred :
• Bachelor's degree
• 5 years sales service/customer service experience (flavor Industry)
• Oracle experience
• Position Competencies
• Highly-organized with ability to multi-task
• Excellent verbal and written communication skills
• Team player. Collaborates with internal and external resources to achieve goals
• Strong problem solving skills
  
  

• Robertet Core Competencies:
• Robertet believes that all employees should possess certain observable and measurable skills and display behaviors that ultimately contribute to workplace effectiveness and desired career success. These are the core competencies that determine how we do our jobs and how we accomplish our goals.
  
  

• Customer Focus: Building strong customer relationships and delivering customer solutions
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Values Differences: Recognizing the value that different perspectives and cultures bring to the organization.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Fosters Improvement & Innovation: Continuously strive to improve your work to deliver better products, services, and processes.
• Work Environment
• General office environment.
• Physical Demands
• Spend multiple hours sitting and using office equipment /computers.
• May include lifting of supplies and materials.
  
  

• Reasonable Accommodations
• Reasonable accommodation may be provided to qualified individuals with disabilities in order to perform the Essential Duties & Responsibilities of the position so long as it does not impose significant difficulty or expense on the company.
  

Robertet does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific. Please, no phone calls or emails.