What are the responsibilities and job description for the Dental Receptionist and Patient Experience Coordinator position at Robert L. Brookings, DMD, PA?
Do you thrive in a fast-paced environment where every day is different? Are you highly organized, detail-oriented, and passionate about creating an exceptional patient experience?
Brookings Family & Cosmetic Dentistry is looking for a Patient Experience Coordinator to join our team. This is much more than a traditional front desk position. We're looking for someone who enjoys coordinating schedules, anticipating needs, solving problems, and helping our practice run smoothly from the moment a patient walks through the door until they leave.
What You'll Do
As our Patient Experience Coordinator, you will:
- Welcome patients and create a warm, professional first impression.
- Coordinate patient check-in and check-out while keeping the day running efficiently.
- Schedule appointments and help maintain productive provider schedules.
- Balance patient interactions, phone calls, messages, and administrative responsibilities throughout the day.
- Coordinate with medical offices and specialists by requesting and sending records, referrals, and medical clearances.
- Prepare and review patient charts to ensure appointments are ready before patients arrive.
- Help maintain an organized reception area and support the overall flow of the practice.
- Work closely with doctors, hygienists, assistants, and administrative team members to provide outstanding patient care.
We're Looking For Someone Who
- Loves helping people and providing excellent customer service.
- Is organized, dependable, and detail-oriented.
- Can prioritize multiple tasks while remaining calm under pressure.
- Has excellent communication and interpersonal skills.
- Demonstrates strong follow-through and takes ownership of assigned responsibilities.
- Works well independently while also being a collaborative team member.
- Learns quickly and enjoys improving processes.
- Maintains professionalism, confidentiality, and a positive attitude.
Preferred Qualifications
- Dental or medical office experience is preferred but not required.
- Experience with practice management software is a plus.
- Customer service or administrative experience is highly valued.
Why Join Brookings Family & Cosmetic Dentistry?
We're a family-focused dental practice committed to providing exceptional care in a welcoming environment. We believe in supporting one another, continuously improving, and creating an outstanding experience for both our patients and our team.
If you're looking for a position where you can make a meaningful impact every day while working with a supportive team, we'd love to hear from you!
Pay: Based on experience
Schedule: Full-time, Monday–Thursday
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Work Location: In person