Sr. Customer Service Representative

Robert Half Lexington is looking for an experienced Sr. Customer Service Representative to join a team in Lexington, Kentucky. This Contract to long-term position offers an opportunity to support clients in the hospitality industry by delivering exceptional service and tailored lodging solutions. The role requires strong decision-making, communication, and organizational skills to ensure client satisfaction and operational success. These openings are schedules that include both weekend days and are more of a 2nd shift schedule of 2pm-11pm or 1:30p-10pm type schedule. Apply today to be considered!

Responsibilities:

• Handle reservation requests for extended stays, ensuring client needs are met while maintaining high levels of customer satisfaction.

• Evaluate hotel options and negotiate rates in alignment with client guidelines and organizational policies.

• Build and maintain relationships with hotel partners to secure favorable rates, discounts, and agreements.

• Utilize industry knowledge and market insights to recommend lodging solutions that meet client preferences and requirements.

• Manage communications with clients and hotels regarding reservation changes, extensions, and cancellations.

• Resolve issues and conflicts between clients and hotels promptly and effectively.

• Ensure all client deadlines are met and provide timely updates on reservation progress.

• Participate in scheduled training sessions, meetings, and events to enhance skill development.

• Perform additional duties as assigned to support operational and customer service needs.

• High School diploma or equivalent.
• 1-3 years of relevant experience in customer service or hospitality.
• Proven ability to solve complex problems using critical thinking and sound judgment.
• Strong teamwork skills and a commitment to delivering accurate and high-quality service.
• Proficiency in Microsoft Word, Excel, Outlook, and general internet navigation.
• Availability for on-call rotations outside of regular working hours.
• Experience working in call center environments and familiarity with call center metrics.
• Knowledge of hotel reservation processes and systems is preferred.
TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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