Senior Director IT Infrastructure

We are looking for an experienced Senior Director of IT Infrastructure to oversee and drive the strategic development of our organization's technology landscape. Based in Fulton, Maryland, this role focuses on leading enterprise-wide infrastructure services and ensuring alignment with business objectives to support digital transformation initiatives. The ideal candidate will bring a strong background in IT operations and a proven ability to implement scalable, reliable, and secure solutions.

Responsibilities:
• Develop and execute a comprehensive IT infrastructure roadmap that aligns with organizational goals and digital transformation efforts.
• Oversee critical technology services, including Help Desk, Networking, Cloud solutions, Cybersecurity, and IT Operations.
• Collaborate with executive leadership and stakeholders to ensure infrastructure strategies support overall business priorities.
• Manage day-to-day IT operations to ensure performance, reliability, and scalability of enterprise systems.
• Implement best practices for IT service management, including incident, change, and problem management.
• Define, monitor, and report on KPIs and SLAs to maintain high standards of service delivery.
• Lead efforts to enhance cybersecurity measures and ensure compliance with industry standards.
• Drive innovation by evaluating emerging technologies and recommending solutions to improve operational efficiency.
• Establish and manage vendor relationships to optimize service delivery and cost-effectiveness.
• Provide leadership and mentorship to IT teams, fostering growth and collaboration.
• Minimum of 5 years of experience in IT infrastructure leadership roles.
• Expertise in deskside support, computer hardware, and deployment processes.
• In-depth knowledge of backup technologies to ensure data integrity and recovery.
• Proficiency in Cisco technologies, including networking and security solutions.
• Strong understanding of IT service management best practices and methodologies.
• Proven ability to define and track KPIs and SLAs for service delivery excellence.
• Exceptional communication and leadership skills to guide teams and influence stakeholders.
• Ability to evaluate and implement emerging technologies to drive innovation and operational improvements.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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