Personal Lines Manager

Our client, a well-established insurance agency, is seeking a Personal Lines Manager to oversee and optimize their personal lines department. This is an exciting opportunity to join a dynamic team and make a significant impact on service standards, sales performance, and overall customer satisfaction.

For immediate consideration, please contact Carmen Warga in our Albany, NY office.

About the Role

As the Personal Lines Manager, you will play a key role in planning, organizing, and managing the agency’s personal lines operations. You’ll lead a team of representatives, ensuring compliance with best practices, driving sales growth, and delivering exceptional service to clients. This position requires a hands-on leader who thrives in a fast-paced environment and is committed to continuous improvement.

Key Responsibilities

• Provide coaching and feedback to personal lines representatives to enhance sales performance.
• Audit workflows for compliance with agency standards and best practices.
• Implement agency policies and ensure timely, accurate service delivery.
• Develop and monitor training programs for personal lines staff.
• Assist in achieving departmental business objectives and action plans.
• Offer technical expertise and support for escalated client issues.
• Drive process improvements to increase efficiency and customer satisfaction.
• Represent the agency at events and travel to branch locations as needed.
  

Qualifications

• Minimum 2 years of insurance management experience.
• Active NYS Insurance Agents and Brokers license
• Excellent communication skills—both written and verbal—with strong sales acumen.
• Detail-oriented, self-starter with proven leadership ability.
  

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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