MSP Client Engagement Manager

Client Engagement Manager (MSP Focus)

Location: Waltham, MA (Hybrid)

Salary: $100K bonus potential

Are you the kind of person clients love to talk to? Do you have the charisma to make technology sound exciting and the confidence to guide businesses toward smarter solutions? You probably started off working at an MSP in technical support and have moved or are looking to move into a more consultative position. If so, this role is for you.

We’re looking for an MSP Client Engagement Manager to be the go-to point of contact for our managed services clients. This is not a hands-on technical role—it’s about relationships, strategy, and growth. You’ll handle client communications, explain the benefits of new technologies, and identify opportunities to upsell services. Once the plan is set, you’ll hand off the technical work to our engineering team.

What You’ll Do

• Serve as the primary liaison for clients—owning the relationship and ensuring satisfaction.
• Proactively identify opportunities to enhance client environments with new solutions.
• Explain complex technology in clear, compelling terms that clients understand and value.
• Collaborate with internal teams to deliver seamless integrations and updates.
• Drive revenue growth through consultative upselling and strategic account management.

What We’re Looking For

• Personality matters most. If you can’t captivate us on the phone, you won’t captivate our clients.
• Strong communication and relationship-building skills—clients should look forward to your calls.
• Proven ability to explain technical concepts in business-friendly language.
• Experience in an MSP or MSSP environment preferred.
• A consultative sales mindset—comfortable identifying and closing upsell opportunities.

Why Join Us?

• Be part of a growing team with a strong U.S. presence.
• Work with clients who value your expertise and trust your guidance.
• Competitive base salary ($100K) plus bonus potential.
• 4 days a week in Waltham, MA, 1 day a week wfh.