Manager, Enterprise Applications

Enterprise Applications Manager

Position Overview

The Enterprise Applications Manager is responsible for leading and optimizing the organization’s portfolio of enterprise business systems in a manufacturing environment, including Infor LN Cloud ERP, Salesforce, PLM systems, MES/shop-floor integrations, and reporting platforms. This role ensures that manufacturing, supply chain, engineering, finance, and commercial functions have reliable, scalable, and well-supported applications. The position includes managing offshore vendors, overseeing development and enhancements, ensuring SOX compliance, and driving digital transformation across operations.

Key Responsibilities

1. Strategy & Planning

• Develop the long-term strategy and roadmap for enterprise applications supporting manufacturing, supply chain, engineering, and commercial operations.
• Identify opportunities for automation, process standardization, and technology modernization in production workflows.
• Partner with operations, quality, and engineering leadership to anticipate system needs and scale capabilities.

2. ERP, CRM, PLM & Manufacturing Systems Management

• Lead the administration, enhancement, and optimization of Infor LN Cloud ERP to support manufacturing processes such as:
• Production planning & scheduling
• Work orders
• BOMs & routings
• Inventory & warehouse management
• Procurement & supplier management
• Costing and finance integration
• Manage system integrations with Salesforce, PLM systems, MES, Quality systems, and other manufacturing technologies.
• Ensure reliable performance of shop-floor connected applications and scanners, terminals, or production interfaces.
• Maintain master data accuracy across engineering, supply chain, and production.

3. Development, Deployment & Enhancements

• Lead the full SDLC for new functionality, integrations, system upgrades, and releases.
• Manage onshore/offshore teams to deliver high-quality development and enhancements.
• Own testing, UAT coordination, release cycles, and production deployments in a controlled manufacturing environment.
• Ensure system stability to minimize downtime and prevent impact to production lines.

4. Offshore Vendor Management

• Manage offshore partners responsible for ticket resolution, instance management, development, and support.
• Set and monitor SLAs, ensuring timely response for production-critical issues.
• Allocate tasks and ensure alignment with business priorities across operational departments.

5. Maintenance, Support & Operations

• Oversee L1–L3 support for enterprise applications and manufacturing systems.
• Lead root-cause analysis and implement long-term corrective actions to improve system uptime.
• Maintain documentation, process maps, and training materials for ERP and related systems.
• Ensure quick resolution of issues affecting production throughput, order fulfillment, or engineering workflows.

6. Change Control, Compliance & SOX

• Manage change control processes to ensure safe, traceable, and compliant modifications across applications.
• Ensure SOX compliance for system access, segregation of duties, and financial systems.
• Support internal and external audits and maintain evidence for ITGC controls.

7. Reporting & Analytics

• Oversee reporting platforms that support manufacturing metrics such as OEE, production throughput, inventory accuracy, and order performance.
• Partner with business teams to define KPIs and develop operational dashboards.
• Ensure data reliability for decision-making across operations, supply chain, engineering, and finance.

8. Leadership & Cross-Functional Collaboration

• Provide leadership, coaching, and technical guidance to internal teams and offshore resources.
• Serve as the liaison between IT and manufacturing, engineering, supply chain, quality, finance, and sales teams.
• Support budgeting, forecasting, vendor negotiations, and risk management activities.
• Champion continuous improvement and digital transformation initiatives in a modern manufacturing environment.

Qualifications

• Bachelor’s degree in Information Technology, Engineering, Computer Science, or related field.
• 7–10 years of experience managing enterprise applications in a manufacturing environment.
• Strong experience with ERP (Infor ideally), ERP manufacturing modules, Salesforce, PLM, and integrations.
• Knowledge of manufacturing processes (production, engineering change control, inventory, costing, quality, supply chain).
• Experience managing offshore vendors and development teams.
• Strong understanding of SOX, ITGC, and change control requirements.
• Excellent communication, leadership, and problem-solving skills.