IT Help Desk Analyst

We are looking for an experienced IT Help Desk Analyst to join our team in Dallas, Tx. This long-term contract position offers an exciting opportunity to provide technical support and resolve IT-related challenges across multiple platforms and technologies. The ideal candidate will excel in troubleshooting and delivering exceptional customer service while ensuring efficient operations.

Responsibilities:

• Provide technical support for hardware, software, and network issues across diverse platforms, including Android, Apple devices, and Mac computers.

• Manage and troubleshoot Active Directory accounts, ensuring proper user access and security protocols.

• Deploy and configure computer systems, applications, and hardware to meet organizational needs.

• Utilize Cisco and Citrix technologies to address connectivity and performance concerns.

• Assist in the setup, maintenance, and configuration of IT equipment and software.

• Perform system updates and manage configuration processes to ensure optimal functionality.

• Respond promptly to help desk inquiries and document resolutions for future reference.

• Collaborate with team members to identify and implement improvements in IT workflows.

• Educate users on best practices for technology usage and troubleshooting methods.

• Monitor system performance and proactively address potential issues to minimize downtime.

• Proven experience in IT help desk or technical support roles.
• Proficiency in Android development, Cisco, and Citrix technologies.
• Strong knowledge of Mac computers, Apple devices, and computer hardware.
• Expertise in Microsoft applications and Active Directory management.
• Demonstrated ability to perform configuration management and system deployments.
• Excellent troubleshooting skills and attention to detail.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively in a fast-paced environment.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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