What are the responsibilities and job description for the Information Technology Support Specialist position at Robert Half?
Robert Half Technology is hiring an IT Support Specialist to deliver polished, “white-glove” end-user support for a growing, multi-site healthcare environment. If you thrive in a fast-paced support role where soft skills matter as much as technical skills, this is a great opportunity to join a stable organization with strong leadership and work-life balance.
What You’ll Do (Key Responsibilities)
- Serve as the first point of contact for internal users via phone, chat, email, and walk-ups
- Triage tickets with a Managed Service Provider (MSP) and help drive resolutions end-to-end
- Provide hands-on Office 365 support and user administration (email, Teams, OneDrive, SharePoint basics)
- Support Entra ID (Azure AD) user management and access troubleshooting
- Perform hardware/software installs, upgrades, and maintenance (PCs, peripherals, standard apps) 🛠️
- Support users remotely across multiple clinic locations and occasionally onsite as needed
- Document fixes, create/update support procedures, and improve workflows
- Assist with project-based IT work (site growth support, refreshes, rollouts, process improvements)
What We’re Looking For (Qualifications)
Required
- 2–5 years in IT Support / Desktop Support / Help Desk (Level 2–3 preferred)
- Strong experience with Office 365 support/admin
- Experience with Entra ID (Azure AD) and/or Active Directory (user/group management, access troubleshooting)
- Solid Windows support background (Windows OS, basic troubleshooting, imaging basics)
- Basic networking knowledge (DNS/DHCP fundamentals, Wi-Fi/LAN basics, troubleshooting connectivity) 🌐
- Proven ability to deliver white-glove support—especially supporting providers/clinical users with professionalism and urgency
- Strong communication, follow-up, and documentation habits ✍️
Nice to Have
- Ticketing tools: ServiceNow, Jira, ConnectWise (or similar) 🎫
- Azure/AWS/Google Cloud exposure
- HIPAA awareness/compliance mindset
- VoIP familiarity
- Mac/iOS support
- EHR exposure (Athena, Epic)
Work Details
- Location: Temecula, CA (Onsite to start; potential hybrid after ramp-up)
- Schedule: Monday–Friday (core hours typically 8:00am–5:00pm; must be available within 7:00am–6:00pm window as needed)
- Travel: Local travel to nearby sites may be required
Compensation
- $60,000–$75,000 base (depending on experience)
- Bonus: N/A
- Annual review: Yes
- Benefits/Perks: Strong leadership, good work-life balance, structured onboarding (welcome touchpoints 30/60/90 check-ins)
Apply now or message me directly—Robert Half Technology is moving quickly. 🚀
Salary : $60,000 - $75,000