Information Technology Support Specialist

Robert Half Technology is hiring an IT Support Specialist to deliver polished, “white-glove” end-user support for a growing, multi-site healthcare environment. If you thrive in a fast-paced support role where soft skills matter as much as technical skills, this is a great opportunity to join a stable organization with strong leadership and work-life balance.

What You’ll Do (Key Responsibilities)

• Serve as the first point of contact for internal users via phone, chat, email, and walk-ups
• Triage tickets with a Managed Service Provider (MSP) and help drive resolutions end-to-end
• Provide hands-on Office 365 support and user administration (email, Teams, OneDrive, SharePoint basics)
• Support Entra ID (Azure AD) user management and access troubleshooting
• Perform hardware/software installs, upgrades, and maintenance (PCs, peripherals, standard apps) 🛠️
• Support users remotely across multiple clinic locations and occasionally onsite as needed
• Document fixes, create/update support procedures, and improve workflows
• Assist with project-based IT work (site growth support, refreshes, rollouts, process improvements)

What We’re Looking For (Qualifications)

Required

• 2–5 years in IT Support / Desktop Support / Help Desk (Level 2–3 preferred)
• Strong experience with Office 365 support/admin
• Experience with Entra ID (Azure AD) and/or Active Directory (user/group management, access troubleshooting)
• Solid Windows support background (Windows OS, basic troubleshooting, imaging basics)
• Basic networking knowledge (DNS/DHCP fundamentals, Wi-Fi/LAN basics, troubleshooting connectivity) 🌐
• Proven ability to deliver white-glove support—especially supporting providers/clinical users with professionalism and urgency
• Strong communication, follow-up, and documentation habits ✍️

Nice to Have

• Ticketing tools: ServiceNow, Jira, ConnectWise (or similar) 🎫
• Azure/AWS/Google Cloud exposure
• HIPAA awareness/compliance mindset
• VoIP familiarity
• Mac/iOS support
• EHR exposure (Athena, Epic)

Work Details

• Location: Temecula, CA (Onsite to start; potential hybrid after ramp-up)
• Schedule: Monday–Friday (core hours typically 8:00am–5:00pm; must be available within 7:00am–6:00pm window as needed)
• Travel: Local travel to nearby sites may be required

Compensation

• $60,000–$75,000 base (depending on experience)
• Bonus: N/A
• Annual review: Yes
• Benefits/Perks: Strong leadership, good work-life balance, structured onboarding (welcome touchpoints 30/60/90 check-ins)

Apply now or message me directly—Robert Half Technology is moving quickly. 🚀