Help Desk Support

We are looking for a detail-oriented Helpdesk / Deskside Support team member to join our clients team in Cedar Rapids, Iowa. This is a new role within the company and involves providing technical assistance to external and internal users via phone, chat, or deskside with resolving IT-related issues in a friendly and timely manner. If you have a passion for troubleshooting, delivering exceptional service, and learning new technologies then this position is an excellent opportunity to grow your skills! Come grow with a well established Cedar Rapids company by applying now, call 319-362-8606, or email your resume direct to Shawn M Troy - Technology Practice DIrector with Robert Half (additional contact information is on LinkedIn).

Responsibilities:

• Respond to user inquiries and provide timely resolutions to technical issues.

• Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.

• Handle service desk tickets efficiently, ensuring proper documentation and follow-up.

• Assist in maintaining system functionality by testing and verifying computer components.

• Collaborate with team members to ensure consistent support and knowledge sharing.

• Provide desktop support by addressing hardware and software concerns.

• Communicate effectively with users to understand and resolve their challenges.

• At least 1 year of experience in a help desk or technical support role.
• Proficiency in Active Directory management and troubleshooting.
• Solid understanding of Microsoft Windows 10 and basic commands.
• Experience with Microsoft Office products, including Excel, Word, and Outlook.
• Strong analytical and problem-solving abilities.
• Basic knowledge of Windows functions, such as file explorer and navigation.
• Excellent verbal and written communication skills.
• Ability to handle service desk tickets and document resolutions effectively.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.