What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
We are looking for skilled Help Desk Analysts to join our team. In this long-term contract role, you will provide essential technical support during an extensive infrastructure upgrade. This position offers an excellent opportunity to utilize your IT expertise while contributing to a major transformation project.
Responsibilities:
• Deliver remote technical support for pre- and post-validation of IT equipment as part of a nationwide infrastructure upgrade.
• Collaborate with team members to ensure successful implementation of switch upgrades across multiple locations.
• Manage incoming technical issues, document resolutions, and escalate complex cases when necessary.
• Ensure accurate and thorough documentation for all service desk tickets and technical tasks.
• Communicate effectively with users and team leads to provide updates and resolve issues promptly.
• Apply basic troubleshooting techniques to identify and address hardware and software challenges.
• Participate in regular team meetings to discuss progress and address any operational concerns.
• Follow established protocols to maintain consistency and quality in service delivery.
• Support team leads in managing workflows and prioritizing tasks efficiently.
• Familiarity with Active Directory and Microsoft Windows 10.
• Strong troubleshooting skills for resolving hardware and software issues.
• Ability to manage service desk tickets and maintain detailed documentation.
• Excellent communication skills for interacting with users and team members.
• Prior experience in a call center or remote support environment is a plus.
• Detail-oriented with the ability to follow established procedures.
• Availability to work flexible shifts, including weekends, as needed.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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